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Boosting team productivity



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Rob Stack

Zendesk Documentation Team

Edited Jul 11, 2024


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3 comments

Hi Rob Stack,

Thank you for this article!
I thought I've read an article about how to easily onboard new agents on Zendesk providing them the possibility to get to know Zendesk interface and work on common request, in a secured environnement where answer can't be sent to clients. The option offered to kind of duplicate request and made them reviewed by a team member.
Is it something available in Zendesk?
Thank you for your help!
Kind regards,

Clothilde

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Rob Stack

Zendesk Documentation Team

Hi @..., I'm glad you liked the article!

Thanks for the question. One option you have is to create a sandbox which is a test environment. This can give your agents a chance to practice and learn the interface without contacting you clients. See this article for more details:

Testing changes in your Standard sandbox

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Cheeny Aban

Zendesk Customer Care

Hi Hannah, 

I created a ticket on your behalf so that you can directly speak with your Analytics expert to get recommendations that suit your use case! I hope that helps!
 

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