Setting up contextual workspaces

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  • Rudolph Beaton

    Why limit the number of conditions? This is causing us some headache as we use the 'Form is Not' condition liberally. 

    Please extend the number of conditions to match that of other areas of Zendesk.

  • Michail Rudenko

    Are workspaces real-time features? Will workspaces update and show selected lists of macros/apps for the specific scenarios? Or after agent set the category of ticket for example?



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