Viewing and managing custom layouts

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  • Abbey O'Connor

    Can you only use the layout if you apply it to a Contextual Workspace? I created a new one in my Sandbox, set it as the default, and then refreshed my support instance a few times and it's still not showing the updated layout. Is there a step I am missing?

  • Paolo
    Zendesk Engineering
    Hi Abbey,
    The rollout of this feature was completed last November 21, 2023. This should be enabled in your instance as of this writing. Please refer to this article for more information on Announcing custom layouts with layout builder.
    If you are having trouble with the feature and it is not working as expected, I highly suggest reaching out to our Support Team to discuss this further: Contacting Zendesk Customer Support
    Paolo | Technical Support Engineer | Zendesk

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