Managing your installed apps

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7 Comments

  • Hidayat Ullah

    Hello,

     

    How do i know if my app is uninstall by client, Mean there is no event or webhook that tell me that your app has been uninstall from the worksapce like abc.zendesk.com have uninstall my app?

    I want to remove user local data when they uninstall my app from there worksapce is there any solution for this?

     

    Thanks.

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  • Brett Bowser
    Zendesk Community Manager

    Hey Hidayat,

    Any apps you have installed would show up under your Admin>Apps>Manage page. You will have the option to deactivate the app for reactivation later, or you can uninstall the app completely so it no longer has access to your account. As for removing local data, that would depend on the app that you're referencing I suspect. Some developers may handle this information differently and in some cases these apps may populate ticket data.

    Let me know if there's any other questions you have!

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  • Steve Sanz

    I have agents asking if the apps can start out hidden and they can click on the app button to unhide them when needed. How might this be possible?

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  • Matt
    Zendesk Customer Care

    Hi Steve,

    This workflow can be accomplished by using Contextual Workspaces. With Contextual Workspaces configured, you can expand, collapse, and chose which apps open by default when working on tickets for your agents.

    This documentation should help you get that process started.

    Setting up Contextual Workspaces 

    Matt - Customer Advocate

     

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  • Jenny Astor
     
    Thanks, Jennifer for sharing such a great article here.
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  • Marco Antonio Avalos

    Do you know if exist a way to read the settings from an app via API.

    I know we have /api/v2/apps/{app-id}.json but this is not showing the actual value from the settings just the defualt value.

    Can you help me with this?

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  • Eric Nelson
    Zendesk Developer Support Team

    Hey Marco,

    You can do this from within the app itself by using the metadata method of the ZAFClient Api. Though calling from outside of the application isn't possible for security's sake.

    Have a wonderful day!

    Eric Nelson | Manager - Developer Advocacy

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