This article lists the current and legacy Zendesk Support plans and includes information on how to view the features available for Zendesk Support plans.
This article contains the following sections:
Current Support plans
- Team, included in Suite Team or available as a standalone plan.
- Professional, included in Suite Growth and Professional or available as a standalone plan.
- Enterprise, included in Suite Enterprise and Enterprise Plus or available as a standalone plan.
You can view the features available by plan type on the Zendesk Support plan comparison page.
The Zendesk Support documentation includes the plan availability for each feature at the top of each article.
Legacy Support plans
In this section, you'll find information about previous Zendesk Support plans.
Expand the following sections for information about the Support plans there were offered prior to November 15, 2015 and from November 15, 2015 to January 31, 2021.
Legacy plans available November 11, 2015 - January 31, 2021
The following table shows the Support plans that were available prior to February 1, 2021.
Support Essential and Elite plans are no longer offered as of February 1, 2021. They are considered legacy plans.
|Plans November 11, 2015 -
January 31, 2021
|Plans as of February 1, 2021|
|Elite||Legacy plan, no longer offered|
|Essential||Legacy plan, no longer offered|
The following table shows feature availability for Support plans as of January 31, 2021. Refer to the Essential column and the Elite column below for a list of features that were available on those legacy plans.
|Zendesk Support pricing|
|Annual Subscription Term (per agent per month)||$5||$19||$49||$99||$199|
|Monthly Subscription Term (per agent per month)||$9||$25||$59||$125||-|
|Customer communication channels|
|Public Social Media (Facebook & Twitter)||Y||Y||Y||Y||Y|
|Web Widget (Classic)||Y||Y||Y||Y||Y|
|Support & Chat SDK||Y||Y||Y||Y||Y|
|Talk (Phone support)||$||$||$||$||$|
|Phone: CTI Toolkit & Integrations||$||$||$||$|
|Pre-defined responses (Macros)||Y||Y||Y||Y||Y|
|Translated agent interface (28 languages)||Y||Y||Y||Y||Y|
|Custom & Group Views||Y||Y||Y||Y|
|Collaboration add-on (Light Agents and Side Conversations)||$||$||$|
|Help desk management|
|Ticket sharing between Zendesk Support accounts||Y||Y||Y||Automated||Automated|
|Ticket file attachment size||50MB||50MB||50MB||50MB||50MB|
|Custom business rules (triggers & automations)||Y||Y||Y||Y|
|Service Level Agreement (SLA) management||Y||Y||Y|
|Multiple Ticket Forms||$||Y||Y|
|Conditional Ticket Fields||$||Y||Y|
|Custom roles and permissions||Y||Y|
|Sandbox test environment||Y||$|
|Multibrand||5 brands, or up to 300 brands ($)||Up to 300 brands|
|Customer relationship management|
|Contacts & ticket history||Y||Y||Y||Y||Y|
|Device data log||Y||Y||Y||Y||Y|
|Group contacts by organization||Single||Multiple||Multiple||Multiple|
|Custom user and organization fields||Y||Y||Y||Y|
|Customer satisfaction ratings (CSAT) & follow-up survey||Y||Y||Y|
|Net Promoter Score℠ Surveys||$||$||$|
|Reporting & Analytics|
|Dashboards and reporting, powered by Zendesk Explore||Y||Y||Y|
|Customizable reports and dashboards, powered by Zendesk Explore||$||$||$|
|Public apps & integrations||Y||Y||Y||Y|
|Private custom apps & integrations||Y||Y||Y|
|Custom Objects, powered by Sunshine||Y||Y|
|99.9% Uptime SLA||$||Y|
|API rate limit||10 RPM||200 RPM||400 RPM||700 RPM||700 RPM|
|Digitally signed emails (DKIM/DMARC)||Y||Y||Y||Y||Y|
|Agent device management||Y||Y||Y||Y||Y|
|Single sign-on (SSO) for web and mobile||JWT / SAML||JWT / SAML||JWT / SAML||JWT / SAML||JWT / SAML|
|Network access restriction||Y||Y||Y||Y||Y|
|Business rules analysis||Y||Y|
|Email compliance archive||Y||Y|
|Data center location||$||Y|
|Encryption: data at rest and in motion||Y||Y||Y||Y||Y|
|Disaster recovery||Y||Y||Enhanced ($)||Enhanced ($)||Enhanced|
|Ability to configure for HIPAA||$||Y|
|Full security specs||View Specs|
$ - Available as an add-on
Legacy plans prior to Nov 11, 2015
The following table shows legacy plans available prior to November 11, 2015 and their corresponding plans until January 31, 2021.
|Legacy plan before November 11, 2015||Plans November 11, 2015 -
January 31, 2021
|(not previously available)||Elite|
The Zendesk Support Enterprise plan offered after November 11, 2015 is not the same as the legacy Enterprise plan. The two plans contain different features.
You can view the features available for legacy Zendesk Support plans prior to November 11th, 2015 on this plan comparison page.
When features are added to any current Zendesk Support plans, they will also be added to the equivalent legacy plans. Note as of February 1, 2021 the Essential plan is no longer offered and will no longer receive feature updates.
Viewing your plan type
You can view your current plan in the billing section of Admin Center.
To view your current plan
- In Admin Center, Click the Billing icon ().
For more information, see Viewing plan subscriptions.
Article is closed for comments.