The features described in this article were previously available as product add-ons prior to February 1, 2021, and are now considered legacy add-ons. If you're interested in a legacy add-on, you can contact our Sales team.
If you're looking for information about current add-ons, see About Zendesk Suite add-ons.
This topic includes the following sections:
Zendesk Support legacy add-ons
These add-ons were available prior to February 1, 2021 and are now considered legacy add-ons.
Add-on | Applicable plans | Description |
---|---|---|
Productivity Pack | Professional | Boost your team's productivity and efficiency with these features:
|
Collaboration | Professional Enterprise |
Collaborate with team members using these features:
|
Unlimited Multibrand | Enterprise | Support up to 300 multiple brands, with up to 300 Help Centers, from your
single Zendesk instance. Multibrand is available as a feature of Support
Enterprise (up to five brands) and as an add-on (up to 300 brands). Multibrand
Help Center limits vary according to your plans:
|
Social Messaging | Team Professional Enterprise |
Add your company’s social messaging channels such as Facebook, X (formerly Twitter),
WhatsApp, and LINE to Support. See Getting started with social messaging channels. The legacy Support Suite included this add-on at no additional cost. |
WhatsApp Phone Number Hosting Fee | Team Professional Enterprise |
Add a WhatsApp phone number to Support if you have social messaging. This add-on was also available on the legacy Support Suite. |
More Storage | Professional Enteprise |
Increase your data storage limit. See Data storage limits for Zendesk Support. Note: The More
Storage add-on is no longer available for Support legacy plans, but you can add
more storage to Zendesk Suite plans.
|
Zendesk product legacy add-ons
Add-on | Applicable plans | Description |
---|---|---|
Priority Support | Enterprise | Receive a continuous 30 minute Service Level Objective on critical requests from our global support team and 99.9% of uptime Service Level Agreement. |
Enhanced Disaster Recovery | Professional Enterprise |
Enhance the protection of your Zendesk data and provides for faster recovery in the event of a disaster. See Enhanced Disaster Recovery . |
Advanced Compliance | Professional Enterprise |
Meet your HIPAA requirement using Zendesk with certain security configurations. You may also execute Zendesk's BAA. See Advanced Compliance. |
Data Center Location | Enterprise | Specify the location where your account data is hosted (US-only or EU-only). See About data center location. |
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