Creating and using customer lists

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  • Ty Angell

    I don't know why my account manager is would like to find our what it takes to get this add-on added as we have the professional version. How can I find out or contact someone about this?



  • Devan - Community Manager
    Zendesk Community Manager

    Hello @...,

    I reached out to your account manager, and you should hear back from them relatively soon. They would be one to discuss upgrades to your account, such as this add-on. 

    Best regards. 

  • Matt Frowe

    Hi there, apologies if this has been asked before, but is there any way to define a customer list based on data held about the Organization that the customer belongs to? 

    For example, in our setup it is the Organization that is (e.g) VIP rather than the particular individual. If I want to create a list of VIP customers, I need to filter based on whether their Organization has that VIP flag set (not them individually). 

    So far I've only found the option to filter for 1 or more specific organizations, rather than all organisations with a particular attribute. 

    Is this possible with Customer Lists? Or perhaps via another means?


  • Joy Wingert

    There is a field called "Last Seen" which you do not define here - can you tell me what it means?

  • Jean-Francois Weston
    Zendesk Customer Care

    Hi Joy,

    Thank you for your question. Last Seen is not native to Zendesk, which is why we are having trouble trying to define it for you without knowing why it was initially set.

    The "last seen" field is a data point that is associated with browser cookies, which refreshes every time a user views a web widget on your Help Center. If a user then creates a user profile, that data flows into the "last seen" field which can sometimes be inaccurate.

    To track user activity, we recommend that you use their last sign-in instead as it is more accurate. You can use any of the 4 options listed here to obtain this data: Generating a user last login date list

    Jeff | Zendesk Advocate | EMEA

  • Josh

    Is this feature basically unmaintained/dead?

    A lot of weird UI issues now with this function.

  • Matt Frowe

    I'd be interested to know the answer to Josh's question as well. This strikes me as a good idea that was never really built out enough to become useful for most practical purposes. 

  • Pratishtha Nahata
    Zendesk Product Manager

    Hi Josh, Matt,

    We're looking into improving this feature and would like to set up some time to speak with you to understand your requirements better. I'll reach out to you via email to book in a session on each of your calendars.

    Thank you!

  • Josh

    Great! Thanks!

  • Amy Gracer
    Community Moderator

    Is it possible to adjust the order of the columns?

    How about adding an expand/collapse when I group by?

  • Juraj Jarmek

    Hello Amy,

    Please note that you may change the order of the columns by dragging/dropping the order of the columns where accessing the 'hamburger menu in the top right:

    However, at the moment we do not have an option to collapse the groupings.

    Hope that helps.

  • James Storey

    Hi there, 

    My apologies if this has been asked and answered, but I can not find it.

    What I would like to do is create a list of users who have created a support ticket in the last 30days.

    Not sure if this is an option, or it is only the last signed-in activity for example.

    Thanks for any help.

  • Dane Adriano
    Hi James, 
    We have an explore recipe that can serve the purpose you're looking for. Please refer to Explore recipe: Tickets created by agents or end-users. You will just have to adjust the date range so that it will show tickets created in a 30 day window. 
    Hope this helps.

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