Announcing an easier way to identify suspended users and unverified email addresses

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  • Lou
    Community Moderator
    The Product Manager Whisperer - 2022

    Great stuff! My only wish is that it would show on all views of users. For instance, if I look at an org and switch over to the users associated with that org, I don't see the same things. I can only know that the user is suspended when I open the user. We create a lot of tickets with APIs and they fail if the user is suspended. When I look at the org, I don't see that they're suspended until I open the user. A minor thing, but it would be nice.

  • Dan Ross
    Community Moderator

    That's a great idea Lou - seeing feature parity on the org level list of users would be super!

  • Pratishtha Nahata
    Zendesk Product Manager

    Thanks for the great feedback Lou we'll look into it!

  • Justin Near

    Is it possible to filter out suspended users in Explore?

  • Dainne Lucena
    Zendesk Customer Care

    Hi Justin Near!

    At the moment, we don't have an attribute yet in Explore that can identify which user is active or suspended. We do have a metric for suspended users but it can only count the suspenders, but no attribute that can accompany it to list the user details such as name and email address.

    If you do know the end-user that you suspended, you can just exclude their email address from the report using the "Requester Email" attribute. If the ticket was submitted before the user got suspended, it will appear in the report. But if the user was suspended before the ticket was submitted, it wouldn't show up since tickets from suspended users don't count as tickets yet unless the ticket was removed from the suspended view. 

    Hope this helps!

  • Sara Ledger

    Is is_suspended able to be used in import files to bulk update End users for example in the case of updates to a do not contact list?

  • Jeff C
    Zendesk Customer Care

    Hello Sara,

    I am afraid the suspended field is not an available field when doing the Bulk import user feature here. You should be able to update this though via the API as indicated here.


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