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Testing changes in your standard sandbox



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Charles Nadeau

Zendesk Documentation Team

Edited Sep 09, 2024


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43 comments

@... It would be great to see that article you liked to. Unfortunately, I get an error message that says I don't have permission. 

Is there any update on being able to deploy from Sandbox to Production? 

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Hi Kim –

I've updated the link in Jessie's earlier comment, as it was pointing to an older post that had been archived. Here's where to add your use case: Need functionality to move changes from Sandbox to Production

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@... Thank you! Much appreciated. 

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Hey @..., I don't seem to have permission to view the product feedback page - any idea why?

We're preparing to refresh our sandbox now, and it's a big headache - a refresh option that would refresh business rules and ticket behavior settings without wiping URL, API tokens, OAuth clients, and all of these other things that various testing integrations depend on would really be great.

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Hi Charlie, we often will archive old product feedback threads that haven't had any comments recently. I've un-archived it, so now's your chance! The link should work again.

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Our team is using Sandbox to build out a chatbot. We've been able to create an API client in the production environment but when we created a new sandbox the API client is not copied over.

How can we use API in a Sandbox setting? Does the API not copy over or function in Sandbox?

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Eric Nelson

Zendesk Developer Advocacy

Hey Nathania,

When you're referring to an 'api client' are you referring to an api token or the ZAFClient?

Appreciate the clarification!

Have a wonderful day!

Eric Nelson | Manager - Developer Advocacy

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Hello! I have an enterprise account and I just created a sandbox. The problem that I saw was that I wasn't able to access to Ticket Fields because that option doesn't appear. I know there are limitations, but if we want to replicate the same ticket structure, how I can do it?

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Can I test out the Zendesk community in the standard sandbox?

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Cheeny Aban

Zendesk Customer Care

Hi Rachel, 

Yes, you can create a Guide community page on your Sandbox account. 

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Hi @... - is there any way to stop my fellow Admins receiving an email notification whenever I make changes to the Sandbox or create new test tickets etc?

We are getting spammed A LOT (and I'm sure they are fed up of my updates!)

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Charles Gresula

Zendesk Customer Care

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Hello, I'm not seeing the "Sandbox" option in the admin site. Is there something I'm missing?

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Hi Eduardo -
 
The Standard Sandbox is available on the Support Enterprise plan (see the graphic at the top of this article) – here's information on upgrading: Viewing and managing plan subscriptions

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Jahn

Zendesk LuminaryCommunity Moderator

I am trying to add Sandbox for our company and apparently it won't allow me and getting the below error for some reason.
Tried Clearing Cache
Tried Rebooting my device and internet
Tried different browser but to no success

Anyone that can help please?

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Brett Bowser

Zendesk Community Manager

Hey Jahn,

That sounds like a potential bug and it looks like you have a ticket open with our Customer Care team to troubleshoot further. 

They'll follow up with you shortly to get this all figured out :) 

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Jahn

Zendesk LuminaryCommunity Moderator

Thank you Brett Bowser. Hope they can identify the issue and implement a fix on this the soonest time.

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Hello!

When I'm in our Sandbox and I try to go to Guide, I get the error message that the page doesn't exist and that my account owner needs to enable it.

Our Help Center is live and available for end users.

But the developers we work with need access to the "test environment" for the guide to work on something.

Also, if we create a Sandbox for the guide, is it a separate one or is the same as for Zendesk Support?

Thanks!

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Brett Bowser

Zendesk Community Manager

Hey Rebecca,
 
Since your Sandbox is considered its own separate account, you'd still need to activate Guide there before anyone can have access to it. So if you're the Sandbox account owner you'd need to navigate to the Guide>Guide Admin>Settings and activate it from there. Otherwise you'll need to contact the Account Owner of the Sandbox account and have them activate it for you.
 
Let me know if this doesn't make sense or if you have any other questions!

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Hi,

How can I send emails to and from the sandbox to test templates, signatures, triggers, etc?

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Jahn

Zendesk LuminaryCommunity Moderator

Rich Andersen - go to admin centre>channels>email then you will be able to see your Sandbox test email address.

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Thanks Jahn, I was able to send a test emails TO my sandbox but I'm not receiving emails FROM my sandbox. Any idea why?

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Jahn

Zendesk LuminaryCommunity Moderator

Do you already set up a view to see those new tickets? 

You can also search for the name of the sender in Sandbox to see the ticket manually

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I have been trying to create a sandbox in order to test somethings regarding Zendesk sell:

All seems to be working fine until I try to access the sell at https://app.futuresimple.com/dashboards.main

This triggers a redirection to https://app.futuresimple.com/payments/reactivation and I am not able to do anything there. 


If I follow the link to reactivate I end up in subscriptions where it tells me that all seems to be fine for my sandbox:

Any idea of what I could do to be able to actually get to use my Zendesk Sell in this sandbox?

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Hello! Is there a way to export your work from Sandbox to, for example, a .csv file? 

I' m asking because I'm setting the new bots using the flow builder and it would be nice to share it with my colleagues without providing them with my login data. 

Thanks!

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Dane

Zendesk Engineering

Hi Admin Integrations,

You'll need to contact us directly so we can check if we can sync it on your account or if there's an underlying cause on this behavior.
 
Hi Federica,

As of the moment, there's no option to export it or share it on other accounts.

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I am a ZD admin and another team at our company wants access to the ZD sandbox to test out a new feature that will generate ZD tickets - is it possible to provide sandbox access to someone else who isn't an admin? Can't seem to find any instructions for this.

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Hi,

How do I preview changes made in the sandbox?

I've made a change and want to see how it looks in the Help Centre to see if it's working properly.

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Jahn

Zendesk LuminaryCommunity Moderator

Rich Andersen - might want to check out this article on how to preview help centre.

https://support.zendesk.com/hc/en-us/articles/4408845893274-Previewing-your-help-center-theme 

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Jahn

Zendesk LuminaryCommunity Moderator

Damara Allen - pretty much the same process on how to provision access in Live Environment. Only difference is you need to edit their email address as it will be probably the default (sample) email address in Sandbox. 

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