Testing changes in your standard sandbox

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8 Comments

  • Kim Nylander

    @... It would be great to see that article you liked to. Unfortunately, I get an error message that says I don't have permission. 

    Is there any update on being able to deploy from Sandbox to Production? 

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  • Dave Dyson
    Zendesk Community Manager

    Hi Kim –

    I've updated the link in Jessie's earlier comment, as it was pointing to an older post that had been archived. Here's where to add your use case: Need functionality to move changes from Sandbox to Production

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  • Kim Nylander

    @... Thank you! Much appreciated. 

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  • Charlie

    Hey @..., I don't seem to have permission to view the product feedback page - any idea why?

    We're preparing to refresh our sandbox now, and it's a big headache - a refresh option that would refresh business rules and ticket behavior settings without wiping URL, API tokens, OAuth clients, and all of these other things that various testing integrations depend on would really be great.

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  • Dave Dyson
    Zendesk Community Manager

    Hi Charlie, we often will archive old product feedback threads that haven't had any comments recently. I've un-archived it, so now's your chance! The link should work again.

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  • Nathania

    Our team is using Sandbox to build out a chatbot. We've been able to create an API client in the production environment but when we created a new sandbox the API client is not copied over.

    How can we use API in a Sandbox setting? Does the API not copy over or function in Sandbox?

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  • Eric Nelson
    Zendesk Developer Support Team

    Hey Nathania,

    When you're referring to an 'api client' are you referring to an api token or the ZAFClient?

    Appreciate the clarification!

    Have a wonderful day!

    Eric Nelson | Manager - Developer Advocacy

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  • Oscar Alberto Guzman Mendoza

    Hello! I have an enterprise account and I just created a sandbox. The problem that I saw was that I wasn't able to access to Ticket Fields because that option doesn't appear. I know there are limitations, but if we want to replicate the same ticket structure, how I can do it?

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