You can use your sandbox testing environment to preview how messaging functions in a Web Widget, mobile app, or social messaging channel.
This article includes the following sections:
Adding web and mobile messaging to your sandbox
If you want to try messaging in your sandbox, you'll need to add it to the sandbox manually.
To test messaging in your sandbox
- Create a sandbox testing environment, if you haven't already done so.
- Open the sandbox.
- Configure your messaging channel for Web Widget or your mobile app.
- Test the default messaging experience and familiarize yourself with how messaging works.
Adding social messaging to your sandbox
If you want to try social messaging in your sandbox before making it available to your customers, you'll have to add the social channels you want to try to your sandbox manually.
To test social messaging in your sandbox
- Create a sandbox testing environment, if you haven't already done so.
- Open the sandbox.
-
Add the social messaging channels
you want to test.
You need to add each channel you want to try separately.
- Test the social messaging experience for each channel you added.
7 comments
Michael Smith
I'd like to enable Zendesk messaging in my sandbox. I understand it's done through the Admin Center, under Channels. But my sandbox admin center doesn't have a Channels section. What am I doing wrong?
This is what it looks like on our real instance:
0
Nara
Hi there Michael! To note, the Channels icon is only present when an account has both an active Chat account as well as having Agent Workspace enabled.
In case it helps for reference, you can find steps to enable Agent Workspace here.
Nara S (she/they) | Zendesk Technical Support Engineer
1
Rebeca
Hi I'm trying to use messaging on our sandbox account but I don't see the option on the admin center. This is how it looks on the sandbox and the second image is how it looks on our live environment.
1
Christine
Is Agent Workspace enabled on your Sandbox environment? See Activating the Agent Workspace for the steps.
After you activate the workspace, you can set up social and web messaging channels.
0
Naomi Twery
We have been using Zendesk Chat and are trying to test the chat function in the Agent Workspace in our sandbox. Does that also require separately turning on "social messaging"?
0
Laura Garwood
I have Agent Workspace enabled in the Sandbox environment but cannot see Messaging, only the following:
![](/hc/user_images/T_ACgiT6P19U5PRvNtZxaw.png)
0
Cheeny Aban
I have created a ticket to help you troubleshoot your issue in enabling messaging.
0