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Zendesk messaging
Edited Oct 31, 2024
0 votes · 4 comments
0
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4
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Edited Nov 05, 2024
3 votes · 0 comments
3
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0
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About conversational support with messaging
Edited Jul 18, 2024
11 votes · 71 comments
11
Votes
71
Comments
Editing and managing messaging triggers
Edited Jan 02, 2025
0 votes · 0 comments
0
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0
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About the standard messaging triggers
Edited Dec 18, 2024
0 votes · 0 comments
0
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0
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About private attachments in messaging
Edited Dec 17, 2024
2 votes · 0 comments
2
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0
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Allowing agents to end messaging sessions
Edited Nov 20, 2024
0 votes · 1 comment
0
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1
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Understanding multi-conversations for messaging
Edited Jan 08, 2025
3 votes · 10 comments
3
Votes
10
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Recipe: Sending a CSAT survey when a messaging session ends
Edited Oct 10, 2024
1 vote · 9 comments
1
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9
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Messaging triggers conditions and actions reference
Edited Nov 15, 2024
0 votes · 18 comments
0
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18
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About ending messaging sessions
Edited Nov 20, 2024
6 votes · 30 comments
6
Votes
30
Comments
Displaying estimated wait time in messaging conversations
Edited Sep 19, 2024
1 vote · 22 comments
1
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22
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Allowing multiple messaging conversations
Edited Oct 15, 2024
8 votes · 10 comments
8
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10
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Messaging deployment guide: Introduction
Edited Oct 08, 2024
0 votes · 2 comments
0
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2
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Designing your conversational messaging workflow
Edited Oct 08, 2024
0 votes · 1 comment
0
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1
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Planning your staffing and operational requirements for messaging
Edited Mar 17, 2024
0 votes · 3 comments
0
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3
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Planning agent staffing for messaging
Edited Jun 21, 2024
1 vote · 2 comments
1
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2
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Rolling out conversational messaging support
Edited Oct 08, 2024
0 votes · 2 comments
0
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2
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Managing conversation handoff and handback
Edited Oct 16, 2024
0 votes · 13 comments
0
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13
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Giving agents access to messaging channels
Edited Sep 09, 2024
0 votes · 0 comments
0
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0
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Activating agent collaboration for messaging conversations
Edited Aug 13, 2024
0 votes · 0 comments
0
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0
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Edited Jun 21, 2024
5 votes · 24 comments
5
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24
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Conversational styles in messaging
Edited Jun 21, 2024
0 votes · 2 comments
0
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2
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Configuring the social messaging conversational style
Edited Jun 21, 2024
0 votes · 0 comments
0
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0
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Working with messaging for your mobile channel
Edited Aug 30, 2024
6 votes · 17 comments
6
Votes
17
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Allowing customers to continue their conversation over email
Edited Aug 27, 2024
7 votes · 64 comments
7
Votes
64
Comments
Routing messaging tickets and notifying agents
Edited Sep 09, 2024
1 vote · 19 comments
1
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19
Comments
Understanding messaging triggers
Edited Jan 02, 2025
2 votes · 36 comments
2
Votes
36
Comments
Edited Jan 02, 2025
3 votes · 14 comments
3
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14
Comments
Setting up notification routing for messaging
Edited Dec 06, 2024
0 votes · 6 comments
0
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6
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