This article contains resources related to Zendesk messaging, specifically for the web and mobile channels. It includes the following sections:
Zendesk messaging is available on all Zendesk Suite plans, and on Support + Chat plans with the Agent Workspace enabled.
For help with social messaging, see Social messaging resources.
Understanding Zendesk messaging
Messaging for admins
Setting up messaging channels
- Working with messaging in the Web SDK
- Working with messaging in the Zendesk SDKs for Android and iOS
- Routing Zendesk messaging tickets and notifications
- Creating an out-of-office message in a web or mobile channel
- Enabling continuous conversations to re-engage messaging customers
- Setting up notification routing for live chat and messaging