Disabling messaging for web and mobile channels

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  • Anna Rose Heyman

    We are currently testing messaging and can't have it on at all times. I want to know how to easily turn the widget off when we aren't going to be available. I followed the above steps 30 minutes ago and my widget is still showing as available for chat 


    How do you turn it on/off or set a schedule for it to be on/off?

  • DJ Buenavista Jr.
    Zendesk Customer Care

    Hi Anna,

    Thank you for reaching out to Zendesk Support.

    In regards to your concern, the following feature of Zendesk Messaging cannot be disabled or turned off by schedule. Only admins can enable/disable the following feature by going to the Admin Center as described in this article.

    As this article mentioned, If you disable messaging for a brand, it removes messaging functionality for that brand but retains any widget, SDK, and Flow Builder messaging settings you have configured.

    Thank you!

    Kind regards,

    DJ Buenavista Jr. |
    Customer Advocacy Specialist |


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