Removing Web Widget to deactivate messaging for web and mobile

What's my plan?

This article applies to the messaging Web Widget. If you're using Web Widget (Classic), see Removing Web Widget (Classic).

You can deactivate messaging capabilities by removing the Web Widget from your website, help center, or mobile app. You cannot deactivate messaging at the account or brand level, although some older accounts might have these options on the Messaging settings page in Admin Center.

Removing the Web Widget from kyour website, help center, or mobile app does not delete it or alter its configuration in Admin Center.

To remove a widget from a website

• Delete the code from the web page.

To remove a widget from a help center

1. In Admin Center, click Channels in the sidebar, then select Messaging and social > Messaging.
2. In the Channels list, click the widget you want to remove.
3. Expand the Installation section.
4. Under Add to Help Center, deselect Automatically embed Web Widget in your help center.
5. Click Save.

The widget is immediately removed from your help center.

To remove a widget from a mobile app

• Ask your developer to remove the channel key from the mobile app code.