Removing Web Widget (Classic) from your website or help center

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Quick Look: Admin Center > Channels > Classic > Web Widget

Note: This article applies to Web Widget (Classic). If you're using the messaging Web Widget, see Removing Web Widget to deactivate messaging.

You can remove individual instances of your widget by deleting the code from the web page or help center. You can turn off all instances of the widget by disabling it in Zendesk Support.

Related articles:

• Using Web Widget (Classic) to embed customer service on your website
• Adding Web Widget (Classic) to your website or help center

To remove the widget from a web page

• Delete the code from the web page.

To remove the widget from your help center

1. In Admin Center, click Channels in the sidebar, then select Classic > Web Widget.
2. Click the Basics tab.
3. Deselect the Help Center checkbox to remove the widget.

To disable the widget and prevent it from appearing on your website and help center

1. In Admin Center, click Channels in the sidebar, then select Classic > Web Widget.
2. Click the Basics tab.
3. Deselect the Contact form, Chat, and Help Center checkboxes.

   All three widget components must be turned off.

4. Click Save. The widget will not appear on your website or help center.