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Removing Web Widget (Classic) from your website or help center



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Aimee Spanier

Zendesk Documentation Team

Edited Jun 21, 2024


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6 comments

The setting inside my account is slightly different from how presented in this article. For those of you who have it the same, this is how I have deactivated the chatbot form the help centre pages:

1.

 

2. When in admin console

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Aubree

Zendesk Customer Care

Hi Roberta,

Thank you for sharing this. We appreciate it. Since Messaging is enabled in your account, there's a different way to disable the Widget. Please note that the Web SDK replaces the classic widget when Zendesk messaging is enabled. For more information, please check this article: Working with messaging in the Web SDK  

I hope that helps!

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Aubree You noted 'there's a different way to disable the Widget.' Can you link the article to do this?

I'm trying to disable the Web Widget and make sure it's not visible, but I don't want to remove the code. 

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Dane

Zendesk Engineering

Hi Natsumi,
 
You can suppress the web widget so that it will be hidden on your web page.
 
Hope this helps!

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All three basics have been dislected, but the widget still appears in my list. How do I remove it?

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Francis Casino

Zendesk Customer Care

Hello Alex,
 
I have created a ticket to check on this further. 

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