Fastpath: Admin Center > Channels > Classic > Web Widget
You can remove individual instances of your widget by deleting the code from the web page or help center. You can turn off all instances of the widget by disabling it in Zendesk Support.
Related articles:
To remove the widget from a web page
- Delete the code from the web page.
To remove the widget from your help center
- In Admin Center, click
Channels in the sidebar, then select Classic > Web Widget. - Click the Basics tab.
- Deselect the Help Center checkbox to remove the widget.
To disable the widget and prevent it from appearing on your website and help center
- In Admin Center, click
Channels in the sidebar, then select Classic > Web Widget.
- Click the Basics tab.
- Deselect the Contact form, Chat, and Help Center checkboxes.
All three widget components must be turned off.
- Click Save. The widget will not appear on your website or help center.
4 Comments
The setting inside my account is slightly different from how presented in this article. For those of you who have it the same, this is how I have deactivated the chatbot form the help centre pages:
1.
2. When in admin console
Hi Roberta,
Thank you for sharing this. We appreciate it. Since Messaging is enabled in your account, there's a different way to disable the Widget. Please note that the Web SDK replaces the classic widget when Zendesk messaging is enabled. For more information, please check this article: Working with messaging in the Web SDK
I hope that helps!
Aubree You noted 'there's a different way to disable the Widget.' Can you link the article to do this?
I'm trying to disable the Web Widget and make sure it's not visible, but I don't want to remove the code.
You can suppress the web widget so that it will be hidden on your web page.
Hope this helps!
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