Installing the Web Widget

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  • Noa Kressel

    Is there a way to block the widget from SPECIFIC pages in a domain?

  • Viktor Osetrov
    Zendesk Customer Care
    Hello Noa,

    Thanks a lot for your interesting question.

    For suppressing widget features on specific pages in the Web Widget (Classic), please enable chat and then use the suppress setting to change the features offered on particular pages of your site to suit your needs.
    For example, you can use suppress to:
    • Have Chat without deflection on other pages.
    <script type=“text/javascript”>
    window.zESettings = {
      webWidget: {
        chat: {
          suppress: true
    If you would like to suppress the web widget when your chat is offline, please use hideWhenOffline variable.

    Hope it helps.
  • 이지훈

    Hi, Viktor Osetrov

    Does your code only work with Classic Web Widgets?

    I tried applying your code to the messaging widget and it doesn't work.

  • Blaine Light

    It seems like I installed the Web Widget via wordpress using this article -- do I still need to follow the steps in this article here too? 

  • Gab
    Zendesk Customer Care
    Hi Blaine, 
    Once you're able to add your Web Widget to your Wordpress site, you're all set! The article serves as a guide for your Zendesk Support connection with Wordpress. 

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