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Web Widget documentation


Setting up Web Widget to add messaging to your website or help center

What's my plan? This article is for customers who want to use messaging in an account that has ...

Edited Jun 21, 2024

0 votes  ·  28 comments

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Viewing and configuring Web Widget settings

What's my plan? This article applies to the Web Widget for messaging. If you're using Web Widget (Clas...

Edited Jul 18, 2024

0 votes  ·  2 comments

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Configuring the name and appearance of the Web Widget

What's my plan? Note: This article applies to accounts using the messaging Web Widget. If you're using ...

Edited Jun 21, 2024

4 votes  ·  54 comments

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Installing the Web Widget for messaging

What's my plan? Note: This article applies to accounts using the Web Widget for messaging. If you're ...

Edited Jun 21, 2024

3 votes  ·  12 comments

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Adding Web Widget to multiple brands

What's my plan? This article applies to accounts using Web Widget for messaging. If you're using Web Wi...

Edited Jun 21, 2024

0 votes  ·  3 comments

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Comparing the Zendesk Web Widgets

What's my plan? The messaging Web Widget lets you embed messaging functionality in your website, help center, or mo...

Edited Jul 18, 2024

3 votes  ·  17 comments

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Authenticating end users for messaging

What's my plan? Tip: End-user authentication for messaging is only available for the Web Widget and mobile SDK cha...

Edited Dec 23, 2024

13 votes  ·  158 comments

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Using Messaging Metadata with the Zendesk Web Widget and SDKs

What's my plan? Messaging Metadata uses conversation fields and conversation tags (also known as custom ticket fi...

Edited Oct 28, 2024

1 vote  ·  22 comments

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Notifying end users of legal terms in Zendesk's web-based widgets

Some jurisdictions may require that you provide notice to end users of how their information is shared...

Edited May 03, 2024

0 votes  ·  0 comments

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Embedding the Web Widget in your SharePoint site

This article explains how to embed the Zendesk Web Widget into your Microsoft SharePoint site using S...

Edited Jun 21, 2024

0 votes  ·  2 comments

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Setting up Web Widget for messaging in accounts created before November 2021

What's my plan? This article is for customers who want to use messaging in an account that has not used live cha...

Edited Sep 19, 2024

6 votes  ·  100 comments

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