Installing the Web Widget for messaging

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9 Comments

  • 이지훈(Lee jihoon)

    Hi, Viktor Osetrov

    Does your code only work with Classic Web Widgets?

    I tried applying your code to the messaging widget and it doesn't work.

    1
  • Viktor Osetrov
    Zendesk Customer Care
    Hello Noa,

    Thanks a lot for your interesting question.

    For suppressing widget features on specific pages in the Web Widget (Classic), please enable chat and then use the suppress setting to change the features offered on particular pages of your site to suit your needs.
     
    For example, you can use suppress to:
    • Have Chat without deflection on other pages.
    <script type=“text/javascript”>
    window.zESettings = {
      webWidget: {
        chat: {
          suppress: true
        }
      }
    };
    </script>
     
    If you would like to suppress the web widget when your chat is offline, please use hideWhenOffline variable.

    Hope it helps.
    1
  • Blaine Light

    It seems like I installed the Web Widget via wordpress using this article -- do I still need to follow the steps in this article here too? 

    0
  • Tory Lester

    Do you have any guidance on adding the Web Widget to a Blazor web app?

    0
  • Christine
    Zendesk Engineering
    Hi mfg,

    Enter multiple domains separated by a space to allow more than one domain access.
     
    In the following example, email from the domains mondocamcorp, comdocam, and mondostore are permitted:
    allowlist: mondocamcorp.com mondocam.com mondostore.com
     
    See Understanding the allowlist and blocklist for usage examples, limitations, and considerations.
     
    Thanks,
    Christine
    0
  • JR Lausin
    Zendesk Customer Care
    Hi Tory,
     
    Upon checking the integration to Blazer web app is not yet supported so we don't have any documentation aside from adding widget to a website please check this article.
     
    https://support.zendesk.com/hc/en-us/articles/4500748175258-Installing-the-Web-Widget
     
     
    0
  • mfg

    we want to include multiple subdomains - ABC, MNO, & XYZ in our allowlist, but not the primary domain. Assuming this can be done, what is the delimiter - is this accomplished with a comma, space, semi-colon, row, etc separated list?

    ie.

    ABC.mydomain.com, MNO.mydomain.com, XYZ.mydomain.com

    or

    ABC.mydomain.com
    MNO.mydomain.com
    XYZ.mydomain.com

    etc

    0
  • Gab
    Zendesk Customer Care
    Hi Blaine, 
     
    Once you're able to add your Web Widget to your Wordpress site, you're all set! The article serves as a guide for your Zendesk Support connection with Wordpress. 
     
    0
  • Noa Kressel

    Is there a way to block the widget from SPECIFIC pages in a domain?

    0

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