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13 Comments

  • Phil Andrews

    Hi there 👋

    Is there a timeframe for customers to be able to add attachments in Zendesk Messaging?

    Even in the screenshots on this page there is an attachment icon in next to the chat - this seems a bit confusing/misleading if customers can't attach items in Messenger? 

    Thank you

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  • Miranda Burford
    Zendesk Product Manager

    Hi @...,

    Good timing!  We are actually very close to releasing support for end user file & image uploads.  This will be made available within the next 2-3 weeks.  Stay tuned!

    - Miranda.

    1
  • Phil Andrews

    Great to see end user attachments on the web widget!

    Will attachments for end users be coming to the Mobile SDK too? 

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  • Miranda Burford
    Zendesk Product Manager

    Thanks @....  We're excited too! 🎉  iOS is available today.  Android should be following up with a release before the end of the October.

    - Miranda.

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  • Phil Andrews

    Amazing! Thanks so much for the response @... 🎉

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  • Phil Andrews

    Hi there 👋  Is there any further update on timeframe for end user attachments for Android Messenger SDK? 

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  • Miranda Burford
    Zendesk Product Manager

    Hi Phil Andrews,

    End user file & image uploads for messaging is now live & available (Android 1.2.0 release). 🎉. 

    - Miranda.

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  • Rolf-Stephan Badura

    Hello,

    it's nice to have attachments via the web widget - but it looks like focused on private users and B2C by the limitation of file types for images/audio/video/pdf/...

    Our B2B business with machines using logfiles and data in .tar and .tar.gz.

    The setup was prepared for this (in Chat, settings, file sending, file types) with no impact today :-( It can not be send - even renaming the extension.

    Is there a plan to add this in the near future?
    Or a backdoor to activate it?

    thank you and regards,

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  • Miranda Burford
    Zendesk Product Manager

    Hi Rolf-Stephan Badura,

    Thanks for your message!  That's useful feedback.  We don't have plans to support .tar and .tar.gz files within the next 9 months.  But I'll record this feedback on our side and we'll definitely consider it in the future.

    - Miranda.

     

     

     

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  • Rossana CS

    Buenas tardes, 

    Segun se indica en el articulo si se admite el archivo xlsx como adjunto en mensajeria, requerimos enviar un archivo en excel mediante un ticket de whatsapp y nos aparece un mensaje de error, se adjunta pantallazo.

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  • Max

    Good afternoon, it is giving me the following issue when trying to use version 1.2.0


    However, when i try to install the related library, is not found in the jfrog repo.

    Looks like the specified version is not found and does not exists.





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  • Serg Mois

    Started getting 403 Forbidden error during sending files using

    https://api.zopim.com/web-sdk/#zchat-sendfile-file-callback

    Request URL: https://us40.zopim.com/client/widget/upload?__messageID=2&ts=1638434665584
    Request Method: POST
    Status Code: 403

    Is it related with update to the messaging?

    update:
    I found that zendesk returns 403 when there is no active chat session. The session starts only with a message, not with a file, so if the user decided to send the file as a first 'message' we had to send some 'dummy' message from the user (e.g. Start ), wait a few seconds, and only then send the file.

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  • Giuseppe
    Zendesk Customer Care

    Hi Max,

    The jfrog repo should now have the 0.8.0 library:

     

     

    For more information, please see this documentation - Android SDK Getting Started

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