Configuring the appearance of the Web Widget

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17 Comments

  • Michael

    How do we change the color of the chat text?

    3
  • Miranda Burford
    Zendesk Product Manager

    Hi Michael,

    How do we change the color of the chat text?

    Unfortunately it isn't possible to change the font colour at the moment.  I'll note this as a feature request on our side for future consideration.  Out of interest, what colour were you hoping to change it to and why?

    Thanks,

    - Miranda.

    0
  • Michael

    I was hoping to change the text font color to white.  The black does not contrast well with my brand color in the header or in the chat bubbles.  Thanks.

    1
  • Miranda Burford
    Zendesk Product Manager

    Thank you!  That's noted.

    - Miranda.

    0
  • Simon Blouner

    Hey Miranda Burford

    This is a must-have feature, as I'd imagine the black doesn't match with a lot of brand colors.

    For us, it is looking bad as well.

    Do you by any chance have news to share with the addition of changing the icon color and header text color in-widget?

    I see that the Zendesk widget present on this very Help Center has a different icon and color - must be because the Zendesk team did something custom.

    Can you share the solution on what they did, so the impatient customers can get a proper-looking widget as well?

    1
  • Sherry D.

    Is there a way to hide the chat or not allow any messaged to be sent outside of business hours? 

    0
  • Ola Timpson

    We have the messaging web widget on both our help centre and website. Is there any way for us to have different colours in the different locations?

    0
  • Natalia Maglioni

    Hola precisamos poder cambiar de color la letra del chatbot para que concuerde con mi marca. 

    0
  • Miranda Burford
    Zendesk Product Manager

    Hi Ola Timpson,

    Thanks for your question!  It isn't possible to have different Web Widget colours based on location today but it's great feedback.  I'll note it down as a feature request for future reference.

    - Miranda.

    0
  • Dorothy Deng

    Hi, are there anyway to change arrow direction under text of the widget launcher ?

    0
  • Miranda Burford
    Zendesk Product Manager

    Hi Dorothy Deng,

    We've received a bunch of feedback about the direction of the arrow/tail (supporting both ways) so we actually have plans to remove it completely to prevent any further issues.  This is in our backlog to address but unfortunately, I don't have an exact date that I can provide.

    Hope this helps!

    - Miranda.

     

     

    0
  • AQlick

    Hi,

    In Messaging, how do you clean up the conversation from a user in the chatbox, so when the user comes back will see the chatbox empty?

    Or at least the user can see the conversations grouped, just like the chatbox on this help center?

    Any ideas? Thanks

    0
  • Hai Nguyen Duc

    "Update the Position in browser window, where the launcher button appears in your browser window. Use the radio buttons to choose either Bottom right or Bottom left."

    As here I don't see any configure to move icon higher and move left a bit. How can we do that?

    Can we set id to the iframe tag for easier to style it like this website

    0
  • Miranda Burford
    Zendesk Product Manager

    Hi Hai Nguyen Duc,

    As here I don't see any configure to move icon higher and move left a bit. How can we do that?

    Unfortunately, we don't have an offset API available within messaging (to match what we have within Web Widget (Classic)).  This is something that we are considering in the future though so you will have full control over where the launcher & widget are positioned on the page.

    Thanks for your suggestion!

    - Miranda.

    0
  • Michael Jenkins

    Being able to have more control is a high priority for our widget. We have a footer banner that we have on at all times and we can't use the widget as it blocks our banner. When will this be an option? 

    0
  • Zigor Salvador

    In addition to changing the text color for the header of the chat, we'd like to change the foreground color for the launcher icon. Having a black text/foreground is not suitable for our brand color. Being able to select black or white would be a major improvement...

    0
  • Miranda Burford
    Zendesk Product Manager

    Hi Michael Jenkins,

    >Being able to have more control is a high priority for our widget. We have a footer banner that >we have on at all times and we can't use the widget as it blocks our banner. When will this be an >option? 

    Good news!  We are very close to releasing an Admin setting for the messaging widget which will allow you to control the exact position of where the launcher & widget displays.  We are hoping to release this to customers before the end of the year so please stay tuned.

    Thanks!

    0

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