Using structured messages in Zendesk Chat

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  • Anton M.

    Is it supported in Chat SDK v2 ? 

  • Juraj Jarmek

    Hello there,

    Please note that Structured messages are not supported int Chat SDKs with an exception:

    • There are two types of quick selection features on the Chat backend: Shortcuts and Quick Replies.
    • Both Chat v1 and Chat v2 support Shortcuts (Chat v2 as of v2.2.0/v2.7.0 on Android/iOS).
    • Quick Replies is a newer type of structured message. We never supported Quick Replies on any of the versions, including v1.

    Hope that helps!


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