Composing messages in the Zendesk Agent Workspace

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2 Comments

  • François Spinnael

    The only reason why I don't activate this, is because we have to scroll down to see the latest replies. 

    Is it not possible to have the latest replies at top like it is in the non Agent Workspace view ?

     

     

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  • Cheeny Aban
    Zendesk Customer Care

    Hi Francois,

    Unfortunately, there is no option to change the flow of comments in the Agent Workspace yet. However, we understand your need for this functionality so I am marking this ticket as product feedback. We truly value customer feedback and your voice and votes in the product feedback topics in the community help influence future Zendesk functionality.

     

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