Using the notifications list to manage conversations

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  • Peter McKesson

    Would there be any reason for a delay in this Notification List updating?  We seem to be noticing a delay when the messaging with a client is current and frequent.  On some of the other "chatting" softwares we used in the past the conversation updates were almost real time like you expect with a text message on your phone.  What should we expect with the Web widget and Messenger? 

  • Philipp
    Zendesk Customer Care
    Hey Peter! The updates on the notifications list should be coming in real-time - which is basically created in place in order to attend to tickets right away that are not currently open. I'll be creating a ticket on your behalf so we can discuss this a bit further and go from there. Thanks!
  • Peter McKesson

    Great. We very much look forward to getting this figured out. This has been a real challenge ever since moving from Intercom. I look forward to hearing from you.


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