Using the notifications list to manage conversations

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  • Peter McKesson

    Would there be any reason for a delay in this Notification List updating?  We seem to be noticing a delay when the messaging with a client is current and frequent.  On some of the other "chatting" softwares we used in the past the conversation updates were almost real time like you expect with a text message on your phone.  What should we expect with the Web widget and Messenger? 

  • Philipp
    Zendesk Customer Care
    Hey Peter! The updates on the notifications list should be coming in real-time - which is basically created in place in order to attend to tickets right away that are not currently open. I'll be creating a ticket on your behalf so we can discuss this a bit further and go from there. Thanks!
  • Peter McKesson

    Great. We very much look forward to getting this figured out. This has been a real challenge ever since moving from Intercom. I look forward to hearing from you.

  • Gerard Masnou Artigas

    Would there be any other logic that affects the ability to have notifications delivered? We have one of the brands with web messaging-enabled and the agent workspace is enabled as well but we do not receive notifications. 
    If we have multiple brands do we need to have all of them with web messaging enabled? 

  • Dane
    Zendesk Engineering
    Hi Gerard,
    These notifications are only for Social Messaging and Web Messaging Channels. If you are still using the Classic Widget for some of your brands, it will not be included in the notifications.

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