How do I disable all emails sent to agents?

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  • Gerardo

    Hi Ryan,

    About this topic do you know how to stop the notification email when there is no trigger? 

    For example we want to set up the side conversation by creating a child ticket and agents receive an email notification for each comment.

    There is no trigger active or created with this kind of action. 

    I did not find anyway how to stop this, someone that can help?

    Thank you!

  • Brenda Cardinez
    Hi Gerardo, 
    I'm going to bring this into a ticket so we can look into this further with you. You'll receive an email shortly stating your ticket has been created. :) 

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