General questions about email and email template
Articles that answer common questions about emails and customization of the email template. Content includes articles about changing the names on email notifications, removing logos and branding, tutorials on how to send emails, expected behaviours for different email workflows, email delimiter, email notification questions, liquid markup, and others.
- What are SPF, DNS, and TXT records?
- How to verify forwarding, SPF, DNS, and TXT records in Zendesk?
- How to test my email setup
- Can I use the same support address for multiple brands?
- How to turn on email in Zendesk
- How do I send an email?
- Why do some of my customers see the Zendesk logo in their email?
- Can I send an email in my inbox and prevent the reply from creating a ticket?
- Are all my emails created as tickets in Zendesk when I connect my Gmail address?
- Can I send a different response to a customer based on their email address?
- Can I change which support address sends an email reply using a trigger?
- Can I stop the emails sent to agents about a new request?
- If my email is not sent will it resend automatically?
- I don't receive email updates when a customer responds to a ticket
- Can I add emails with the same title of an existing ticket as a comment instead of creating a new ticket?
- How can I stop notifications to customers when their ticket is received?
- Does Zendesk allow S/MIME emails?
- Why do I receive the error "DNS records are not set up correctly"?
- How can I remove the "##- Please type your reply above this line -##" from my outgoing email notifications?
- How can I view the original recipients of a ticket I received in Zendesk Support?
- What happens to emails that I receive while my account is suspended?
- Why is "via zendesk.com" showing next to my support address in email messages?
- Which support address are email replies sent from?
- Can I send out mass emails campaigns to customers from Zendesk?
- How do I forward tickets to an external user?
- How does Zendesk send email notifications?
- How to remove "Delivered by Zendesk" from emails
- How can I change the name in the outgoing email notifications?
- How can I stop receiving email notifications when a ticket is assigned to me?
- Can I add custom ticket field values to email notifications?
- What are SPF, DNS, and TXT records?
- How to verify forwarding, SPF, DNS, and TXT records in Zendesk?
- How to test my email setup
- Can I use the same support address for multiple brands?
- How to turn on email in Zendesk
- How do I send an email?
- Why do some of my customers see the Zendesk logo in their email?
- Can I send an email in my inbox and prevent the reply from creating a ticket?
- Are all my emails created as tickets in Zendesk when I connect my Gmail address?
- Can I send a different response to a customer based on their email address?
- Can I change which support address sends an email reply using a trigger?
- Can I stop the emails sent to agents about a new request?
- If my email is not sent will it resend automatically?
- I don't receive email updates when a customer responds to a ticket
- Can I add emails with the same title of an existing ticket as a comment instead of creating a new ticket?
- How can I stop notifications to customers when their ticket is received?
- Does Zendesk allow S/MIME emails?
- Why do I receive the error "DNS records are not set up correctly"?
- How can I remove the "##- Please type your reply above this line -##" from my outgoing email notifications?
- How can I view the original recipients of a ticket I received in Zendesk Support?
- What happens to emails that I receive while my account is suspended?
- Why is "via zendesk.com" showing next to my support address in email messages?
- Which support address are email replies sent from?
- Can I send out mass emails campaigns to customers from Zendesk?
- How do I forward tickets to an external user?
- How does Zendesk send email notifications?
- How to remove "Delivered by Zendesk" from emails
- How can I change the name in the outgoing email notifications?
- How can I stop receiving email notifications when a ticket is assigned to me?
- Can I add custom ticket field values to email notifications?