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Why do I receive the error: DNS records are not set up correctly?



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Dylan Tragjasi

Zendesk Customer Care

Edited Feb 22, 2024


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We've added an additional support email and have added the DNS text record. What's strange for us is, that this tool MxToolBox can see the DNS record, however, Zendesk reports that it's missing when I click the “Verify DNS records” button.

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Francis Casino

Zendesk Customer Care

Hello Darren,
 
I hope you're having a great day! I've created a new ticket to further discuss and check on this. You can expect an email from us soon.

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