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General questions about email and email template
Articles that answer common questions about emails and customization of the email template. Content includes articles about changing the names on email notifications, removing logos and branding, tutorials on how to send emails, expected behaviours for different email workflows, email delimiter, email notification questions, liquid markup, and others.
How can I remove "Delivered by Zendesk" from emails?
Edited Aug 20, 2024
10 votes · 2 comments
10
Votes
2
Comments
How can I change the name in the outgoing email notifications?
Edited Jan 24, 2024
8 votes · 11 comments
8
Votes
11
Comments
How can I stop receiving email notifications when a ticket is assigned to me?
Edited Jan 07, 2025
3 votes · 8 comments
3
Votes
8
Comments
Can I add custom ticket field values to email notifications?
Edited Jan 24, 2024
5 votes · 11 comments
5
Votes
11
Comments
How do I remove the ticket properties from emails sent to my agents?
Edited Aug 21, 2024
0 votes · 0 comments
0
Votes
0
Comments
How can I send email notifications to secondary emails?
Edited Feb 20, 2023
38 votes · 26 comments
38
Votes
26
Comments
Can I show the customer name instead of the account name in email notifications?
Edited Jan 24, 2024
2 votes · 0 comments
2
Votes
0
Comments
Can I be notified by email before a task ticket's due date?
Edited Jan 07, 2025
7 votes · 11 comments
7
Votes
11
Comments
Why can customers see the agent's full name in email notifications?
Edited Jan 24, 2024
0 votes · 7 comments
0
Votes
7
Comments
Why do my customers receive multiple emails for every ticket update?
Edited Feb 17, 2025
1 vote · 3 comments
1
Vote
3
Comments
Edited Aug 21, 2024
1 vote · 0 comments
1
Vote
0
Comments
Can I edit or create placeholders in the email template?
Edited Jan 24, 2024
0 votes · 0 comments
0
Votes
0
Comments
Can I edit the email template?
Edited Jan 24, 2024
0 votes · 0 comments
0
Votes
0
Comments
How do I use Google Groups as a support address?
Edited Jul 28, 2023
12 votes · 15 comments
12
Votes
15
Comments
Are outgoing emails in Zendesk encrypted to customers?
Edited Jan 24, 2024
5 votes · 0 comments
5
Votes
0
Comments
How can I update the company name in outbound email notifications?
Edited Aug 01, 2023
4 votes · 2 comments
4
Votes
2
Comments
How do I edit the automatic response sent to someone who submits a ticket?
Edited Feb 17, 2025
6 votes · 29 comments
6
Votes
29
Comments
How does Zendesk handle Reply-To?
Edited Nov 01, 2024
9 votes · 4 comments
9
Votes
4
Comments
How do I remove my name in my email response?
Edited Jan 24, 2024
2 votes · 0 comments
2
Votes
0
Comments
Can I include the customer's original message in my auto-reply email trigger?
Edited Jan 24, 2024
2 votes · 5 comments
2
Votes
5
Comments
Can a password reset affect my support address?
Edited Jan 24, 2024
3 votes · 0 comments
3
Votes
0
Comments
Workflow: How to block the email channel
Edited Jan 23, 2025
6 votes · 9 comments
6
Votes
9
Comments
How can I test a new email template?
Edited Feb 06, 2025
11 votes · 4 comments
11
Votes
4
Comments
Can I use an email alias, distribution list, or Google Group as a support address?
Edited Jul 29, 2024
7 votes · 13 comments
7
Votes
13
Comments
How can I add a sender avatar in my emails?
Edited Aug 21, 2024
9 votes · 6 comments
9
Votes
6
Comments
How do I disable all emails sent to agents?
Edited Feb 12, 2025
4 votes · 4 comments
4
Votes
4
Comments
How do I resend emails in Zendesk?
Edited Feb 12, 2025
1 vote · 0 comments
1
Vote
0
Comments
How can I format placeholders with liquid markup?
Edited Jan 24, 2024
11 votes · 2 comments
11
Votes
2
Comments
How can I organize incoming tickets when I have multiple support addresses?
Edited Aug 15, 2024
14 votes · 2 comments
14
Votes
2
Comments