Question
Can I send out mass marketing emails or newsletter campaigns to customers from Zendesk?
Answer
No, there is no native way to send out mass email campaigns within Zendesk Support. However, some apps can be used to accomplish this.
Mailchimp, Proactive Tickets, and Proactive Campaigns are popular apps for this purpose. For more information on these or other apps, check out the Zendesk Marketplace.
Note: For information on mass outbound SMS messaging, see the article: Can I use Zendesk to send mass text messages?