Question
Can I send out mass marketing emails or newsletter campaigns to customers from Zendesk?
Answer
No, there is no native way to send out mass email campaigns within Zendesk Support. However, some apps can be used to accomplish this.
Mailchimp Campaign, Proactive Bulk Tickets, and Proactive Campaigns are popular apps for this purpose. For more information on these or other apps, visit the Zendesk Marketplace.
Note: For information on mass outbound SMS messaging, see Can I use Zendesk to send mass text messages?