Question
Can I send mass outbound SMS messages to my customers?
Answer
It is not possible to natively send mass outbound SMS messages with the default Text functionality. There are carrier restrictions on the long code numbers offered in Zendesk Talk so we do not recommend trying to achieve this.
We have some partners that can help in this regard though, and because that functionality is something they solve for, you wouldn't run the risk of hitting a carrier limitation.
Use Google to search for Mass outbound marketing SMS Zendesk to yield some partners that offer this functionality.
For more information on sending and receiving texts with Zendesk, see this article: Getting started with Text.
6 Comments
Hi from Textline! We're one of those partners Mark mentioned with the ability to send mass messages-- and an integration with Zendesk Support & Sell. Wanted to throw a link up to our marketplace page: https://www.zendesk.com/apps/sell/106909/textline/
Hope we can help anyone who stumbles upon this post :)
Hi Julia,
When I try to install Textline it's sending me to "RO?" Not familiar with that account or login. Would you have any advice for that? Thanks!
Thanks, Dave!
Hi ROY SMITH - I'm not familiar with what RO is. Mind including a screenshot? Feel free to reply here or email me (julia@textline.com) for additional help!
Julia Wilkerson You comment says that textline works with both Support and Sell Zendesk channels. However, that is not mentioned in the Marketplace app. Just want to confirm I didn't misread your comment. Does it work for the Support channel in addition to Sell?
James Molina - Confirming Textline integrates with both Zendesk Support and Sell. Thanks so much for pointing out that error in the marketplace listing. Will get that fixed.
In the meantime, if you'd like to learn more about the integration, feel free to send me an email (Julia@textline.com)
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