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Can I use Zendesk to send mass text messages?

Mark Nino Valencia
  • Edited

Question

Can I send mass outbound SMS messages to my customers?

Answer

It is not possible to natively send mass outbound SMS messages with the default Text functionality. There are carrier restrictions on the long code numbers offered in Zendesk Talk so we do not recommend trying to achieve this. 

We have some partners that can help in this regard though, and because that functionality is something they solve for, you wouldn't run the risk of hitting a carrier limitation.

Use Google to search for Mass outbound marketing SMS Zendesk to yield some partners that offer this functionality. 

For more information on sending and receiving texts with Zendesk, see this article: Getting started with Text.

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4 Comments

  • Julia Wilkerson

    Hi from Textline! We're one of those partners Mark mentioned with the ability to send mass messages-- and an integration with Zendesk Support & Sell. Wanted to throw a link up to our marketplace page: https://www.zendesk.com/apps/sell/106909/textline/

    Hope we can help anyone who stumbles upon this post :) 

    0
  • ROY SMITH

    Hi Julia,

     When I try to install Textline it's sending me to "RO?" Not familiar with that account or login. Would you have any advice for that? Thanks! 

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  • Dave Dyson
    Hey Roy - Welcome to the community! In case Julia isn't watching this thread or is otherwise unavailable, it'll probably be a good idea to contact Textline  support using the link on their app's page in our Marketplace: Textline
     
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  • Julia Wilkerson

    Thanks, Dave!

    Hi ROY SMITH - I'm not familiar with what RO is. Mind including a screenshot? Feel free to reply here or email me (julia@textline.com) for additional help!

    0

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