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SMS and Text message help
Articles that help use and manage Text. Content includes articles about using numbers for Talk and Text, issues sending SMS, problems with replies, supported files, and others.
Why do dotted lines appear in SMS sent to my customers?
Edited Jun 27, 2024
4 votes · 0 comments
4
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0
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Error: Unverified toll-free number
Edited Feb 15, 2024
0 votes · 0 comments
0
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0
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What are the different mechanisms for SMS opt-in?
Edited Sep 04, 2024
0 votes · 1 comment
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1
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Does Zendesk Text support hosted numbers?
Edited Mar 11, 2024
0 votes · 0 comments
0
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What file types does Zendesk Talk recognize in MMS messages?
Edited Mar 11, 2024
1 vote · 0 comments
1
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0
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About opt-out keywords for Zendesk Text
Edited Mar 11, 2024
0 votes · 2 comments
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2
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How do I add Text to my Talk number?
Edited Mar 11, 2024
4 votes · 1 comment
4
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1
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Can I use a 1-800 number as a Text line in Zendesk Talk?
Edited Apr 12, 2023
2 votes · 0 comments
2
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0
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Why do my SMS messages fail to send?
Edited Oct 09, 2024
18 votes · 19 comments
18
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19
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Workflow: How to send a text to customers on a ticket that originated in a non-SMS channel
Edited Dec 20, 2024
2 votes · 38 comments
2
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38
Comments
I cannot receive 2-factor authentication verification messages through Text
Edited Mar 11, 2024
3 votes · 4 comments
3
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4
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How do I remove the agent signature from proactive outbound SMS messages?
Edited Jul 09, 2024
2 votes · 37 comments
2
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37
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Can I use Zendesk to send bulk text messages?
Edited Jul 09, 2024
0 votes · 6 comments
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6
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Workflow: Prevent email notifications from being sent out on SMS tickets
Edited Dec 20, 2024
1 vote · 2 comments
1
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2
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Can I send an SMS through the API?
Edited Mar 11, 2024
4 votes · 3 comments
4
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3
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