Question
How can I view the original recipients of an I received in the ticketing system?
Answer
To see the original source for incoming emails
- Open the ticket within your account.
- Hover the message received by the customer and click the options menu icon (
) that appears. - Select View original email to open a new window with further details.
The tab includes information about the original recipients of the email under To:. If there are any CCd contact, the tab will show the CC: line. You can also find the full email headers associated with the original email that created the ticket.
For more information on email, see the article: Viewing the HTML and original source for incoming tickets.