I don't receive email updates when a customer responds to a ticket

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  • Erin Olson

    There are some assignee's that are receiving the email notification on my team and some that don't with the trigger that I have set up. What would the reason be for that and is there a fix? 

  • Zsa Trias
    Zendesk Customer Care

    Hello Erin,

    To check this, I would suggest Viewing all events for ticket updates to confirm that the trigger notification had run on the specific event when the assignee should have been notified. 

    If there is an "email notification" event going to the ticket assignee, and you don't see it in your inbox, you may want to check your spam folder if the notification was routed there. 


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