How to test my email setup

Question

How do I send myself a test ticket to make sure my email setup is working? How can I test my email configuration?

Answer

Send an email from a non-Zendesk email account to your Zendesk account. After you send the email, verify that a new ticket is created. 

1. Send a test ticket

If you use a mail app on your device, this article can draft a test email for you. Select your subdomain to send a test email to the default email address that Zendesk created for you. Your default email address is [e-mail].

Send test email to:

Alternatively, follow these steps to send a test ticket to any support address:

1. Navigate away from Zendesk and open your email account.
2. Draft an email to the email address you are testing. 
3. Include a brief email subject and body in the draft and send the email.   

2. Confirm the ticket was sent

Check your Views to make sure you see the test email created in your account as a ticket. 

Go to my Views

If you don't see the ticket in your views, try searching for the email address you sent the test message from or investigate the conditions set for the view. 

For more information, see the article: Lesson 1: From support requests to tickets.