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My ticket is not showing the content of an email forwarded from Outlook



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Julio H

Zendesk Customer Care

Edited Apr 22, 2024


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3 comments

Is there a solution that will be implemented ?

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Shawna James

Community Product Feedback Specialist

Hey there, thank you so much for taking the time to provide us with your feedback here. This functionality doesn't exist currently. It seems like you may have product feedback for the team so I wanted to point you in the direction of our product feedback forum for Support where we collect product feedback and where our PM’s review feedback from our customers. We would greatly appreciate you using this forum to share your feedback with us for better visibility. Here is our product feedback template to get you started. Thank you!

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Ran into similar issue, looks like changing the rule in Outlook from forwarding to redirecting allows the message to be seen.

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