Recent searches


No recent searches

Can I send a different response to a customer based on their email address?



image avatar

Mackenzie Krueger

Zendesk Digital Resources Team

Edited Jun 29, 2023


0

2

2 comments

Hi!  Need further help with this.  the links in the answer are not working! :(

I would like to create a tag for all tickets received from a specific email address (our noreply@) -and cannot figure out how to set the requester to someone other than our agents.

Anyone's help would be appreciated!

0


image avatar

Noly Maron Unson

Zendesk Customer Care

Hi Nikki,

Sorry about those links. I flagged this article so that the link can be fixed. The following are the correct links for this article:

Adding tags to users and organizations

Creating triggers for automatic ticket updates and notifications

You're correct that you cannot target a specific email address/end-user using the Ticket: Requester condition

Basically, this article is telling you to add a User tag to the profile of your target requester.

This user tag will then apply to tickets wherein this user is the requester. Then use the tag as a condition for your trigger.

Hope this helps.

0


Please sign in to leave a comment.