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Syncing products and add-ons to sandboxes



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Jacquelyn Brewer

Zendesk Documentation Team

Edited Aug 28, 2024


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Hello,

 

Is Intelligent Triage > Intents available in the ‘Partial Sandbox’ - we have it enabled in our production instance. When using the sync add-ons feature Generative Ai appears as expected but the Intelligent Triage > Intents says unavailable, it looks like we can enable/access the language and sentiment options, just not able to access the intent settings as they are greyed out. Just wondering if this is by design or if troubleshooting is needed.

 

Thanks!

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David Hall

Zendesk Product Manager

Hi Patrick, sorry for the slow reply here!  Currently the intent model is not copied into a sandbox when it is created, nor when syncing products and add-ons.

 

If you haven't resolved this already, we'll need to help you add the intent model to your sandbox.  Please reach out to your Account Executive or to Zendesk support.

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