How do I reset my password when I can't sign in?
Important: The steps outlined in this article are intended for customers who use our native authentication. If your account uses SSO to authenticate your users, see the article: Accessing your Zendesk account when your SSO service is down.
If you are having issues signing in, reset your password.
To reset your password
- Browse to
https://yoursubdomain.zendesk.com/access/help, replace yoursubdomain with your account-specific subdomain name. Or use the button below to select your subdomain and be redirected directly to the password reset page.
- Enter the email address you use to sign in, and click Submit.
- Check your inbox associated with the email address provided and follow the instructions on the email you have just received.
Note: You will receive two email notifications when resetting your password. The emails will have separate branding. For example, This email is a service from [brand_name]. Delivered by Zendesk, and This email is a service from [account_name]. Delivered by Zendesk.
If you are having issues receiving the password reset email, see the article: I am not receiving my password reset email.
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