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Ticket customization
Edited Nov 19, 2024
2 votes · 6 comments
2
Votes
6
Comments
Creating multiple ticket forms
Edited Nov 07, 2024
26 votes · 40 comments
26
Votes
40
Comments
Activating custom ticket statuses
Edited Oct 31, 2024
5 votes · 87 comments
5
Votes
87
Comments
Edited Jun 21, 2024
6 votes · 5 comments
6
Votes
5
Comments
Edited Nov 11, 2024
12 votes · 68 comments
12
Votes
68
Comments
Editing and managing ticket forms
Edited Aug 27, 2024
1 vote · 4 comments
1
Vote
4
Comments
Edited Oct 17, 2024
2 votes · 14 comments
2
Votes
14
Comments
Adding custom ticket fields to your tickets and forms
Edited Jan 22, 2025
47 votes · 90 comments
47
Votes
90
Comments
Editing and managing your ticket fields
Edited Aug 27, 2024
9 votes · 49 comments
9
Votes
49
Comments
Understanding tags and ticket fields
Edited Jan 03, 2023
10 votes · 20 comments
10
Votes
20
Comments
Understanding custom ticket fields in business rules and views
Edited Oct 18, 2024
3 votes · 3 comments
3
Votes
3
Comments
Using custom ticket fields in business rules and views
Edited Nov 07, 2024
5 votes · 11 comments
5
Votes
11
Comments
Understanding how creating, deactivating, or deleting ticket fields impacts tickets
Edited Aug 28, 2024
28 votes · 12 comments
28
Votes
12
Comments
Importing and exporting custom fields and values
Edited Jul 12, 2024
7 votes · 10 comments
7
Votes
10
Comments
Creating custom ticket statuses
Edited Nov 19, 2024
3 votes · 37 comments
3
Votes
37
Comments
Edited Oct 15, 2024
0 votes · 2 comments
0
Votes
2
Comments
Adding an agent signature to ticket email notifications
Edited Jan 22, 2025
27 votes · 40 comments
27
Votes
40
Comments
Edited Jan 09, 2025
1 vote · 14 comments
1
Vote
14
Comments
Resources for using custom layouts
Edited Jul 03, 2024
0 votes · 0 comments
0
Votes
0
Comments
About custom layouts with layout builder
Edited Jul 03, 2024
1 vote · 43 comments
1
Vote
43
Comments
Creating custom layouts to improve agent workflow
Edited Oct 09, 2024
0 votes · 8 comments
0
Votes
8
Comments
Viewing and managing custom layouts
Edited Jul 03, 2024
0 votes · 5 comments
0
Votes
5
Comments
Edited Jul 03, 2024
0 votes · 0 comments
0
Votes
0
Comments
Configuring cards to view additional information in the Agent Workspace
Edited Aug 28, 2024
0 votes · 37 comments
0
Votes
37
Comments
Understanding and activating live conversation translation
Edited Feb 03, 2025
4 votes · 48 comments
4
Votes
48
Comments
Configuring the conversation order and composer location in tickets
Edited Jul 03, 2024
0 votes · 21 comments
0
Votes
21
Comments
Creating conditional ticket fields
Edited Jun 21, 2024
4 votes · 65 comments
4
Votes
65
Comments
Making conditional ticket fields required
Edited Jun 21, 2024
1 vote · 23 comments
1
Vote
23
Comments
Best practices for creating contextual workspaces
Edited Jun 21, 2024
4 votes · 0 comments
4
Votes
0
Comments
Managing contextual workspaces
Edited Jul 16, 2024
1 vote · 1 comment
1
Vote
1
Comment