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Ticket customization


About form ticket statuses

What's my plan? Quick Look: Admin Center > Objects and rules > Tickets > Ticket statuses Zen...

Edited Nov 19, 2024

2 votes  ·  6 comments

2

Votes

6

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Creating multiple ticket forms

What's my plan? Quick Look: Admin Center > Objects and rules > Tickets > Forms Admins and agents in custom rol...

Edited Nov 07, 2024

26 votes  ·  40 comments

26

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40

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Activating custom ticket statuses

What's my plan? Quick Look: Admin Center > Objects and rules > Tickets > Ticket statuses No...

Edited Oct 31, 2024

5 votes  ·  87 comments

5

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87

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Viewing your ticket fields

What's my plan? You can view all of your standard and custom ticket fields on the Fields page in Zendesk Admin Cent...

Edited Jun 21, 2024

6 votes  ·  5 comments

6

Votes

5

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About custom field types

What's my plan? You can add custom fields for tickets, users, and organizations. For information about creating c...

Edited Nov 11, 2024

12 votes  ·  68 comments

12

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68

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Editing and managing ticket forms

Quick Look: Admin Center > Objects and rules > Tickets > Forms Depending on your plan type, you may have acces...

Edited Aug 27, 2024

1 vote  ·  4 comments

1

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4

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Using custom fields

What's my plan? Custom fields provide a way to store additional information about tickets, organizations, and user...

Edited Oct 17, 2024

2 votes  ·  14 comments

2

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14

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Adding custom ticket fields to your tickets and forms

What's my plan? Quick Look: Admin Center > Objects and rules > Tickets > Fields You can add numerous types of ...

Edited Jan 22, 2025

47 votes  ·  90 comments

47

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90

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Editing and managing your ticket fields

What's my plan? Quick Look: Admin Center > Objects and rules > Tickets > Fields You can edit custom ticket f...

Edited Aug 27, 2024

9 votes  ·  49 comments

9

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49

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Understanding tags and ticket fields

You might have noticed that drop-down fields and checkbox fields have associate tags attached to their options. Know...

Edited Jan 03, 2023

10 votes  ·  20 comments

10

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20

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Understanding custom ticket fields in business rules and views

What's my plan? When you add custom ticket fields, you can use them in triggers, automati...

Edited Oct 18, 2024

3 votes  ·  3 comments

3

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3

Comments


Using custom ticket fields in business rules and views

What's my plan? Custom ticket fields, while incredibly useful, are not equally available as conditions ...

Edited Nov 07, 2024

5 votes  ·  11 comments

5

Votes

11

Comments


Understanding how creating, deactivating, or deleting ticket fields impacts tickets

When using custom ticket fields, there are different actions available. Each of these actions affect t...

Edited Aug 28, 2024

28 votes  ·  12 comments

28

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12

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Importing and exporting custom fields and values

What's my plan? When you create a new drop-down or multi-select field for tickets, users, organizations, or custo...

Edited Jul 12, 2024

7 votes  ·  10 comments

7

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10

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Creating custom ticket statuses

What's my plan? Quick Look: Admin Center > Objects and rules > Tickets > Ticket statuses Whe...

Edited Nov 19, 2024

3 votes  ·  37 comments

3

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37

Comments


Viewing your ticket statuses

What's my plan? Quick Look: Admin Center > Objects and rules > Tickets > Ticket statuses Th...

Edited Oct 15, 2024

0 votes  ·  2 comments

0

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2

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Adding an agent signature to ticket email notifications

What's my plan? You can specify an agent signature in all public ticket comments and outgoing messages when ...

Edited Jan 22, 2025

27 votes  ·  40 comments

27

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40

Comments


Managing ticket statuses

What's my plan? Quick Look: Admin Center > Objects and rules > Tickets > Ticket statuses Whe...

Edited Jan 09, 2025

1 vote  ·  14 comments

1

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14

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Resources for using custom layouts

What's my plan? Quick Look: Admin Center > Workspaces > Agent tools > Layouts Make your move to custom layouts...

Edited Jul 03, 2024

0 votes  ·  0 comments

0

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0

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About custom layouts with layout builder

What's my plan? Enterprise plans can have multiple layouts active at the same time for different types of ...

Edited Jul 03, 2024

1 vote  ·  43 comments

1

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43

Comments


Creating custom layouts to improve agent workflow

What's my plan? Quick Look: Admin Center > Workspaces > Agent tools > Layouts Enterprise plans can have mult...

Edited Oct 09, 2024

0 votes  ·  8 comments

0

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8

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Viewing and managing custom layouts

What's my plan? Quick Look: Admin Center > Workspaces > Agent tools > Layouts Enterprise plans can have multiple...

Edited Jul 03, 2024

0 votes  ·  5 comments

0

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5

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Managing shared app shortcuts

What's my plan? Fastpath: Admin Center > Workspaces > Agent tools > Layouts Admins can create app shortcuts as p...

Edited Jul 03, 2024

0 votes  ·  0 comments

0

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0

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Configuring cards to view additional information in the Agent Workspace

What's my plan? Quick Look: Admin Center > Workspaces > Agent tools > Cards Cards provide agents on all plans ...

Edited Aug 28, 2024

0 votes  ·  37 comments

0

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37

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Understanding and activating live conversation translation

What's my plan? Note: The Zendesk Agent Workspace must be activated to use this feature. You can give your agen...

Edited Feb 03, 2025

4 votes  ·  48 comments

4

Votes

48

Comments


Configuring the conversation order and composer location in tickets

What's my plan? Quick Look: Admin Center > Workspaces > Agent tools > Layouts Enterprise plans can have multi...

Edited Jul 03, 2024

0 votes  ·  21 comments

0

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21

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Creating conditional ticket fields

What's my plan? Quick Look: Admin Center > Objects and rules > Tickets > Forms You can create conditional ticket...

Edited Jun 21, 2024

4 votes  ·  65 comments

4

Votes

65

Comments


Making conditional ticket fields required

What's my plan? Quick Look: Admin Center > Objects and rules > Tickets > Forms This article describes how to ma...

Edited Jun 21, 2024

1 vote  ·  23 comments

1

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23

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Best practices for creating contextual workspaces

What's my plan? Quick Look: Admin Center > Workspaces > Agent tools > Contextua...

Edited Jun 21, 2024

4 votes  ·  0 comments

4

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0

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Managing contextual workspaces

What's my plan? Quick Look: Admin Center > Workspaces > Agent tools > Contextual workspaces Workspaces optimiz...

Edited Jul 16, 2024

1 vote  ·  1 comment

1

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1

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