The Team members page in Zendesk Admin Center provides a focused place for administrators to create and manage team members (formerly called staff, agents, and admins). This list includes all users who aren't end users (also called customers).
Accessing the Team members page
The Team members page is in Admin Center.
- In Admin Center, click the People icon () in the sidebar, then select Team > Team members.
About the Team members page
The Team members page provides a list of all agents, admins, and the account owner. Agents are the bulk of your team. They interact with your end users and resolve tickets. Admins define the roles and privileges for agents, as well as manage and customize your Zendesk instance.