The Team members page in Zendesk Admin Center provides a focused place for administrators to add and manage team members (formerly called staff, agents, and admins).
The Team members page provides a list of all agents, admins, and the account owner. It does not display end users. If you're looking for more information about end users (also called customers), see Adding end users.
Additionally, the page displays information about how many of your agent seats you’ve used and a link to add additional seats.
Agents are the bulk of your team. They interact with your end users and resolve tickets. Admins define the roles and privileges for agents, as well as manage and customize your Zendesk instance.
Accessing the Team members page
You’ll find the team members page in Admin Center.
- In Admin Center, click
People in the sidebar, then select Team > Team members.
The team members page opens.