The Team members page in Zendesk Admin Center provides a focused place for administrators to create and manage team members (formerly called staff, agents, and admins). This list includes all users who aren't end users (also called customers).
The following topics are covered in this article:
Accessing the Team members page
The Team members page is in Admin Center.
To open the Team members page
- In Admin Center, click the People icon (
) in the sidebar, then select Team > Team members.
About the Team members page
The Team members page provides a list of all agents, admins, and the account owner. Agents are the bulk of your team. They interact with your end users and resolve tickets. Admins define the roles and privileges for agents, as well as manage and customize your Zendesk instance.
From this page you can add new team members, search for team members, and access user profiles to manage a team member's role and privileges.
Using the Team members page
The following articles explain how to use the Team members page to manage your team:
3 Comments
How do I access the Team Members page? I need to do some clean up.
The People icon doesn't show up in my sidebar or top left menu and I'm the account owner and admin. Why is that?
Hey Helene!
The Team members page is part of the roll-out of moving the Support settings in the Admin Center. This feature started rolling out to accounts on September 13, 2021, and should take about a week. See this article for more information: About Support settings in Admin Center
This feature is available for accounts with the Support Suite Team plans and higher as well as Support Team, Professional, and Enterprise plans. If you are subscribed to one of these plans and the feature is not yet available, this means that it is not yet being rolled out in your account but should be available in the coming days.
Hope this helps!
Great addition! Please include the default group in this listing on the new Team Members page. We often need to audit who has what access but want to divide up the list to the respective group owners to confirm when we download the list.
Please sign in to leave a comment.