About the Team members page

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  • Helene H.

    How do I access the Team Members page? I need to do some clean up. 

    The People icon doesn't show up in my sidebar or top left menu and I'm the account owner and admin. Why is that? 

  • Joyce
    Zendesk Customer Care

    Hey Helene!

    The Team members page is part of the roll-out of moving the Support settings in the Admin Center. This feature started rolling out to accounts on September 13, 2021, and should take about a week. See this article for more information: About Support settings in Admin Center

    This feature is available for accounts with the Support Suite Team plans and higher as well as Support Team, Professional, and Enterprise plans. If you are subscribed to one of these plans and the feature is not yet available, this means that it is not yet being rolled out in your account but should be available in the coming days.

    Hope this helps!

  • Jamie Noell

    Great addition!  Please include the default group in this listing on the new Team Members page.  We often need to audit who has what access but want to divide up the list to the respective group owners to confirm when we download the list.


  • Meg Gunther

    This is great, but you it would be great if you added a column for role and one for default group.  

  • Dave Dyson
    Hi everyone, 
    Our Feedback - Admin Center topic is the best place to leave feedback for the Team Members page. There's already a post requesting we add a column for Role, but I don't yet see a post related to adding Default Group. We have a template there that will help ensure our product team gets the use-case information they need. I know it seems like extra work to post there, but we receive thousands of pieces of feedback each month, and having it all in one place is the best way to ensure that it's all seen by our product team. Thanks!
  • Lohith S

    Hi Team,

    Recently there was an announcement to the changes in Organization page. Can we get something similar to the Agent page as well ?

    Like adding a department, region, telephone etc ? There is no way we can categorize Agents apart from the Roles we have today.

  • Dave Dyson
    Hi Lohith, 
    Can you add your use case (e.g., the columns you'd like to see, or ways you'd like to be able to filter agents in the Team Members page) to this product feedback thread? Save Filters and Additional Columns for Team Member Page

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