While the Zendesk Suite contains everything most customers will need, other customers might require more. For example, customers with a lot of tickets and attachments might want to purchase extra data storage space. In this article, you'll learn about the available add-ons for the Zendesk Suite and how to find out more information about them.
Voice usage credits can be purchased within the Suite. For pricing and purchasing information about the other add-ons, contact our Sales team.
Available Zendesk Suite add-ons
The following is a list of add-ons and the Suite plans they are available for.
| Add-on | Available Suite plans | Description |
|---|---|---|
| Advanced AI | Suite Professional and above |
A set of powerful artificial intelligence (AI) tools purpose-built for customer service. Includes intelligent triage, advanced bots, Intelligence in the context panel, and macro suggestions for admins. See About Zendesk Advanced AI. |
| Advanced Data Privacy and Protection (ADPP) | Suite Enterprise and Enterprise Plus plans |
A set of features that expand on security offerings already built into Zendesk Suite. The first release of ADPP includes an Access Log API. This API provides a 90-day record of the data that team members accessed in your account. See Monitoring agent activity. |
| Agent Months | Suite Enterprise and Enterprise Plus plans |
Agent months allow you to add a group of Zendesk agents for a time period less than the current billing cycle. For example, if you are a retail customer, you may be on an annual plan, but ramp up your agents during the holidays. See Managing agent months. |
| Customer Lists | Suite Growth and above | Gain insight into your customer base with customer lists. Learn more about subsets of your customers by organizing them into segments based on plan type, support history, industry, or other criteria. |
| Voice usage credits | All plans | Purchase extra "pay as you go" minutes for your Talk calls and texts. For more information, see voice number availability and pricing. |
| Premium Sandbox | Included with Enterprise (partial) and Enterprise Plus plans | Suite Enterprise comes with one partial Premium Sandbox. You can buy one or more premium sandboxes as an add-on.
Suite Enterprise Plus comes with one full Premium Sandbox. You can buy additional premium sandboxes as an add-on. For more information, see About the Premium Sandbox. |
| More Storage | Suite Growth and above, Support Professional and above. | Need more storage for your ticket data and files? This add-on, specific to the ticketing system only lets you do that. For more information, see Managing data storage in your Zendesk account. |
| WhatsApp numbers | All plans | Your Zendesk Suite plan includes five WhatsApp numbers. If you need more, you can add these on. For more information, see Adding WhatsApp Channels to the Zendesk Agent Workspace. |
| Answer Bot resolutions | All plans | Answer Bot is available on all plan types, but the number of resolutions available varies depending on your plan. If you're running out of resolutions, you can purchase bundles of additional resolutions. See About Answer Bot resolutions. |
| High volume API | Included with Suite Enterprise Plus. Add-on for Suite Growth and above. | This add-on increases the number of permitted API calls to a higher volume of 2,500 requests per minute. For more information, see Zendesk Support plan limits. |
| Sunshine conversations MAU | Suite Professional and above | By default, Zendesk includes support for 1,000 Monthly Active Users (MAU) per month for Sunshine conversations. This add-on provides a pack of 2,500 additional MAU per month. An MAU is equivalent to one unique end user per channel per calendar month. See Adding Sunshine conversations channels. |
| Sunshine conversations notifications | Suite Professional and above | By default, Zendesk includes support for 1,000 Sunshine conversations notifications per month. This add-on provides a pack of 25,000 additional notifications per month. See Sunshine conversations notifications. |
For information about legacy add-ons for Zendesk products, see About Zendesk product legacy add-ons.
2 Comments
Customer Lists according to your documentation are available in legacy editions but no longer in Enterprise. As a long-term Zendesk customer, it is unfortunate that I now have to 'Contact our Sales Team' for a feature that used to be readily available that I did not yet have a need for until now since upgrading to a higher-tier platform.
Agreed. Wasted two hours trying to do simply customer export and going in circles. This feature used to be there and now I am paying more and have less basic features. Instead of wasting more time, I am looking at solutions other than ZenDesk.
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