This article includes the following information about the available Zendesk Explore plan types:
Current Explore plans
The table below summarizes the Explore plans and the Suite, Support, or Sell plans in which they're included.
|Zendesk Explore plan||Included in|
|Lite||Suite Team, Suite Growth, Support Team, Support Professional, Support Enterprise, and Sell Team|
|Professional||Suite Professional and Sell Growth|
|Enterprise||Suite Enterprise, Suite Enterprise Plus, Sell Professional, and Sell Enterprise|
For current feature information, see the Zendesk Suite plan comparison page, then refer to the reporting and analytics section. The feature set is the same whether it's included in the Suite or Sell plan or purchased as a paid plan with a Support plan.
About Explore plans prior to February 1, 2021
Prior to February 1, 2021, Explore was not included in the Suite. It was previously available only with Zendesk Support Professional and Enterprise, as a free plan or a paid plan.
For a list of features as of January 31, 2021, before Explore was included in the Suite, see this list.
About the Explore Legacy plan
- It includes the following features that are not part of Explore Professional:
- It does not include features released after October 11, 2022, including access to the Explore live dashboard.
For a list of Legacy features, expand the following section.
|In-product getting started tutorials (learn more)|
|Access roles, including viewer, editor, and admin (learn more)|
|Use Support Enterprise custom roles to assign Explore permissions (learn more)|
|Granular editor authorizations to control the datasets and dashboards that users can view and edit (learn more)|
|Data refresh rate (learn more)||Hourly|
|Data can be located in European Union (learn more)|
|Advanced account settings, including default colors, export separators, and roles (learn more)|
|Zendesk Support data, including tickets, ticket updates, users, organizations, backlog history, and SLAs (learn more here and here)|
|Zendesk Talk data (learn more here and here)|
|Zendesk Chat data (learn more here and here)|
|Zendesk Guide data (learn more here and here)|
|Multi-select and multi-line custom fields (learn more)|
|500+ customization options (learn more)|
|20+ visualization types (learn more)|
|Intelligent visualization selector to choose the optimum chart type automatically (learn more)|
|Drag-and-drop chart builder (learn more)|
|Easy-to-use calculations (learn more)|
|Calculated attributes (learn more)|
|Result manipulations (learn more)|
|Axis configuration options (learn more)|
|Displaying results by color and size (learn more)|
|Advanced interactions and filters (learn more)|
|Customizable datatips (learn more)|
|Rows selector (learn more)|
|Advanced trend line (learn more)|
|Forecasting using the Holt Winters model and "What if" analysis (learn more here and here)|
|Custom dashboards and sharing information|
|Advanced dashboard widget customizations (learn more)|
|Change dashboard attribute or metric widget (learn more)|
|Bookmarks to save current dashboard state (learn more)|
|Dashboard sharing with individual agents or agent groups (learn more)|
|Real-time dashboard (learn more)|
|Schedule dashboards for delivery to agents (learn more)|
|Schedule dashboards for delivery to end users (learn more)|
|Share dashboards with users who don't have a Zendesk account (learn more)|
|Test emails before scheduled delivery (learn more)|
Viewing your plan type
You can view your current plan in the billing section of Admin Center.
To view your current plan
- In Admin Center, click Account in the sidebar, then select Billing > Subscription.
For more information, see Viewing plan subscriptions.
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