Adding interactive dashboard widgets

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3 Comments

  • Joshua Bentley

    @... - did you ever get an answer to your question? That's exactly what I'm trying to do right now.

    0
  • Matt
    Zendesk Customer Care

    Hi Joshua!

    Limiting attributes to preselected values should be doable by utilizing sets. When creating a dashboard data filter using a set as the data filter column, only those attributes in that particular set will show up in the dashboard to be selected.

    Follow along this documentation below to create sets.

    https://support.zendesk.com/hc/en-us/articles/360022184334#topic_fsd_gw1_fv

    Matt - Customer Advocate

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    1
  • Joshua Bentley

    It doesn't look like the time filters include any of the Initial Rating metrics from the Ticket Updates dataset. Example: Bad Initial Rating.

    I added a new time filter to the dashboard and don't have that as one of the options. Am I missing something?

    1

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