Sharing Explore dashboards outside Zendesk

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5 Comments

  • Harold Hennus

    Hi, 

    When I "publicly" share a dashboard and add a password then the link works fine when I paste it in the Firefox address bar.

    However, when I put this link in a Guide article the same link doesn't work. It seems to redirect to our Guide homepage. Even when I check 'open in new tab' the link doesn't work. Again, when I copy it from the link and paste it in Firefox, the dashboard appears.

    Any insights? (pun intended for those migrating ;-) )

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  • Elissa Tikalsky
    Zendesk Digital Resources Team

    Hi Harold,

    This is a creative workflow! I like it!

    We did some testing and having a link to a dashboard in a Guide article as you mentioned did work when we tested. I'm curious if it is something permissions related. I'd like to take this into a ticket if you don't mind and do some troubleshooting with you directly?

    Let me know if you're still having this problem and if you'd like me to create a ticket for you to do further troubleshooting!

    Thanks!

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  • Harold Hennus

    Hi Elissa, 

    Sorry for not responding sooner. I've created a ticket a while back and it's being researched by te Guide dev team. It probably has to do with hostmapping   

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  • Elissa Tikalsky
    Zendesk Digital Resources Team

    Hi Harold,

    No problem at all! I'm glad you're getting that figured out with our team! 

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  • Brandon Niblock

    I love this option.  I am running into an issue with it though.

    I am utilizing this with a wallboard for the entire floor to see.  I have it setup on a screen/pc that never falls asleep and set with an auto refresher that hits every 3 minutes to keep the data updated. It works great for about an hour and then the data from the datasets stops loading after it refreshes, its almost like it disconnects from the dataset.  Anything on the dashboard that isn't pulling from the dataset still works.

    This obviously makes our wallboards not work if the data breaks after an hour.

     

    Any help?  

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