Using Guide for help center
Guide basics
- Guide resources
- Using Zendesk Support and the Admin Center together with Zendesk Guide
- About the Zendesk Guide plan types
- Browsers supported by the help center and Guide
- Guide product limits for your help center
Setting up Zendesk Guide
- Configuring Guide settings
- Understanding Guide roles and privileges
- Changing an agent's role to grant Guide admin privileges
- Migrating existing content to your help center
- Enabling search across multiple help centers
Using themes and customizing your Help Center
- Editing and deleting custom pages in your theme
- Creating custom pages in your help center
- Setting up Zendesk Federated Search in your help center
- Customizing your help center theme
- Customizing the logo return URL in your help center
Supporting multiple languages in Help Center (Guide Professional and Enterprise)
- Localizing help center content
- Creating and managing translated content for your Zendesk Guide knowledge base
- Configuring your help center to support multiple languages
- Managing translations for categories and sections
- Managing help center translations for articles
Using the knowledge base in Help Center
- CAPTCHA FAQs
- Analyzing your knowledge base activity with Explore
- Analyzing help center search results with Explore
- Understanding Guide user permissions for knowledge base access
- Creating management permissions to define agent editing and publishing rights
Working with articles in the knowledge base
- Creating and editing articles in the knowledge base
- Adding an individual user to a user segment in Guide
- Scheduling articles for publishing and unpublishing
- Applying CSS classes in Content Blocks
- Setting agent editing and publishing permissions on knowledge base articles
Working with the Knowledge Capture app
- Setting up your workflow for flagged articles
- Knowledge Capture app resources
- Opening the Knowledge Capture app
- Workflows for created articles using the Knowledge Capture app
- Searching and linking articles using the Knowledge Capture app
Working with Answer Bot
- Answer Bot resources
- Quickstart guide: Answer Bot
- Understanding everywhere you can use Answer Bot
- Improving your Article Recommendations suggest rate
- Improving your Answer Bot activation rate
End-user guide for Help Center
- Help Center guide for end users
- Editing your Help Center profile
- Adding or editing your help center alias
- Submitting and tracking requests in the help center Customer Portal
Self-service best practices
- Best practices: Self-service docs and tips
- Using the metrics that matter to improve your knowledge base
- Best practices for creating an internal knowledge base
- Best practices: Developing content for your knowledge base
- Best practices: Measuring and optimizing your self-service channels