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5 strategies for building up your help center content for AI
Creating and editing articles in the knowledge base
Previewing articles as you edit in the knowledge base
Using generative AI to expand and enhance help center content
Working with attachments in the media library
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Organizing knowledge base content in categories and sections
Adding subsections to create more levels in your help center
Displaying subsections in your help center
Creating templates for Knowledge
Viewing and managing your content hierarchy in Arrange Articles
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About article verification and how it works
Updating knowledge base articles in bulk
Setting reminders to review and verify articles
Managing article verification rules
Archiving an article to move it out of your knowledge base
See all 14 articles
Viewing and managing your search settings
About semantic search and how it works
About search sources in the help center
Managing search crawlers
Understanding search crawler locales
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Guide resources
Using Zendesk Support and Zendesk Guide together
About the Zendesk Guide plan types
Browsers supported by the help center and Guide
Guide product limits for your help center
See all 7 articles
Help center guide for end users
Generative search for help center (EAP)
Understanding the semantic search roll out plan
Accessing help center with two-factor authentication
Using the new request list experience in the help center customer portal (Beta)
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Enabling and activating your help center
Configuring Guide settings
Host mapping - Changing the URL of your help center
Migrating existing content to your help center
Enabling agents to access request forms
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Adding an individual user to a user segment in Guide
Understanding Guide user permissions for knowledge base access
Setting agent editing and publishing permissions on knowledge base articles
Creating management permissions to define agent editing and publishing rights
Creating user segments for Guide user permissions
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Localizing help center content
Creating and managing translated content for your Zendesk Guide knowledge base
Configuring your help center to support multiple languages
Managing translations for categories and sections
Managing help center translations for articles
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About the standard theme and custom themes in your help center
Using HTML blocks to edit code in content blocks
Supported HTML for help center articles
Listing featured articles in the help center search box
Making your help center accessible
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Viewing a list of articles created using Knowledge
Analyzing your Knowledge activity
Analyzing your knowledge base activity with Explore
Analyzing help center search results with Explore
Enabling Google Analytics for your help center
Gather resources
Planning and activating community in your help center
Activating your community
Enabling or disabling @mentions for users in your help center
Allowing users to add content tags to community posts
See all 29 articles