While the Zendesk Suite and Zendesk Support contain everything most customers will need, other customers might require more. Admins can view the subscription page for a list of any add-ons in their account.
Account owners and billing admins can purchase select add-ons within Zendesk using the links in the table. For information about purchasing the other add-ons, contact our Sales team.
For information about legacy add-ons, see About Zendesk product legacy add-ons.
Add-ons for new capabilities
The following is a list of Suite and Support add-ons that provide new capabilities to your current plan. It also includes the plans they are available for.
Add-on | Available on | Description |
---|---|---|
Generative Search Extender |
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By default Suite and Guide plans include 100,000 generative searches per month.
This add-on increases the number of generative searches per month
included with your plan. Contact Zendesk Sales to buy this add-on. |
Copilot |
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A set of artificial intelligence (AI) tools that expand on the AI offerings already built into Zendesk. |
AI agents - Advanced |
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This add-on provides advanced functionality for AI agents, including conversation flows, API access and orchestration, and advanced analytics. Contact Zendesk Sales to buy this add-on. |
Advanced Data Privacy and Protection (ADPP) |
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A set of data privacy and protection features that expand on security offerings already built into Zendesk. |
Agent Months |
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Agent months allow you to add a group of Zendesk agents for a time period less than the current billing cycle. |
Collaboration |
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Collaborate with team members using these features:
These features are included in Zendesk Suite and available as an add-on on select Support plans. |
Sandbox |
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Sandboxes provide a test environment that mirrors production in configuration and, potentially, data. Support Enterprise plans include one sandbox. Suite Enterprise and Enterprise Plus plans include two sandboxes. Support Professional and Suite Growth plans and above can purchase one or more sandboxes as an add-on. |
Help center with Guide |
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Help customers help themselves with a smart help center. Help Center is included in Zendesk Suite plans. See Buying more products. |
Live chat and messaging |
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Give instant help to customers on web and mobile through messaging. Live chat and messaging is included in Zendesk Suite plans. See Buying more products. |
Explore |
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Analytics to measure and improve
the entire customer experience. See About Zendesk Explore
plans.
Explore lite is included in all Support plans. If you have a Support Professional plan or above, you can buy the Explore add-on for additional capabilities. See Buying more products. |
Workforce management (WFM) |
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This add-on provides a wide range of workforce planning, scheduling, and monitoring tools to improve the predictability and efficiency of your customer support organization. |
Quality Assurance (QA) |
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This add-on provides consistency across support interactions by automating the QA process. Zendesk QA uses AI to pinpoint critical areas before they become a bigger problem, discovers the tickets needing attention, and uncovers insightful trends across channels. |
Workforce Engagement Management (WEM) |
|
This is a bundle that includes both the Zendesk WFM and Zendesk QA add-ons at a discounted price. |
Add-ons for increased capacity
The following is a list of Suite and Support add-ons that provide increased capacity for existing features. It also shows the plans they are available for.
Add-on | Available on | Description |
---|---|---|
Light agents |
|
Light agents are agents that have limited permissions but can view tickets and provide subject matter expertise and advice when needed. Most Suite plans include a number of light agents. Support plans do not include any light agents. You can buy light agents as an add-on. See Buying light agents. |
WhatsApp numbers |
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You can add WhatsApp social messaging channels to Zendesk. Zendesk Suite includes five WhatsApp numbers. You can buy more numbers as an add-on. |
More Storage |
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This add-on increases the storage available for your ticket data and files if you exceed the default storage limit for your plan. |
High Volume API |
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This add-on increases number of permitted API calls to a higher volume of 2,500 requests per minute. Requires a minimum of 10 agent seats to purchase. Included with Suite Enterprise Plus. See Managing API usage. |
Voice usage credits |
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This add-on adds extra "pay as you go" minutes for your voice calls and texts. |
Sunshine conversations Monthly Active Users (MAU) |
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This add-on provides a pack of 2,500 additional MAU per month for Sunshine conversations channels. By default, Zendesk includes 1,000 MAU per month for Sunshine conversations. |
Sunshine conversations notifications |
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This add-on provides a pack of 25,000 additional Sunshine conversations notifications per month. By default, Zendesk includes 1,000 Sunshine conversations notifications per month. |
Automated resolutions |
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This add-on allows you to add recurring packs of automated resolutions to your existing plan at a discounted price, letting your AI agents solve more customer requests. |