Getting started
Set yourself up for success with onboarding guides
Help and FAQs
Find solutions for common issues
Video
Watch and learn how to use Zendesk
Zendesk updates
Stay up-to-date with important Zendesk announcements and notifications
Product guides
Make the most of your Zendesk setup with our comprehensive documentation
Best practices and how-tos
Find tips and step-by-step tutorials for common use cases
Agent guide
Agent guide for the Zendesk Suite
Policies and programs
Review Zendesk policies, agreements, programs, and services
Extending Zendesk with top integrations
Using external steps in action flows (EAP)
Using webhooks to integrate with Amazon EventBridge
About Conversational Data Orchestration
Creating webhooks to interact with third-party systems
See all 19 articles
Extending Zendesk with top apps
Accessing the My Apps page for your installed Support apps
Using the Zendesk Marketplace
Managing your installed apps
See all 4 articles
Jira integration resources
Setting up the Zendesk Support for Jira integration
Using the Zendesk Support for Jira integration
Using the Jira field syncing feature
Configuring a Jira Cloud webhook for field syncing
See all 9 articles
Salesforce integration resources
Salesforce error: Configuration incomplete
Connecting your Salesforce organization to Zendesk
Setting up ticket view in Salesforce
Using ticket view in Salesforce
Setting up the Shopify integration for Support and Chat
Setting up Shopify profiles and events for Sunshine in Support
Using the Shopify integration in Support and Chat
See all 3 articles
Understanding and installing the Slack for Zendesk Support integration
Configuring the Slack for Zendesk Support integration
Creating and managing ticket triggers for Slack
Using the Slack for Zendesk Support integration
Using the Answer Bot for Slack integration
See all 5 articles
Prompting guidelines for App Builder (EAP)
Using the App Builder (EAP)
Installing and using the LMS Conversation Simulator app
Installing and using the Relay messaging app
Installing and using the SLA Event Tracker app
See all 22 articles
Installing and configuring the Workday app for Zendesk Support
Using the Power BI Connector by Zendesk (Beta)
Creating conversations integrations in Admin Center
About the Zendesk for Microsoft Teams integration
Viewing the integration log
See all 17 articles