Using the Zendesk Marketplace

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6 Comments

  • Chris S.

    Hi - above is still an issue. I'm going in circles here - the only place I can sign in using my email/gmail account is in the ZD support - attempting to Sign In on the MarketPlace only gives options to choose my ZD instance(s) and redirects back to the Agent/Instance.

     

    **Enterprise Client.

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  • Brett Bowser
    Zendesk Community Manager

    Hey Christopher,

    Just so we're both on the same page, are you just trying to install apps from the marketplace? You mentioned signing in to the marketplace but I don't think there's a login required to access it as far as I know.

    Let me know if I'm misunderstanding your question!

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  • Chris S.

    Hi Brett - Thanks for the follow up. This is now resolved.

    Issue was that the description of the app I was trying to install mentions being able to do a trial/install in Sandbox which is not actually the case as it needs to be done directly with the vendor.  So when clicking 'Get Set Up' on the app marketplace page instead of being directed to choose which instance to install on, it only had the Sign In or Sign Up option.

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  • Brett Bowser
    Zendesk Community Manager

    Ahh that makes more sense. Thanks for sharing this with us Christopher :) Glad you were able to get this resolved!

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  • Cheeny Aban
    Zendesk Customer Care

    Hi Lloyd,

    There are two Monday.com app that can be found in Zendesk Marketplace. One is for Sell, and the other one is for Support. If you would like to install them on your account, the person should be an Admin depending on the app that you would like to install.

     

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  • Lloyd Grosse

    Thanks Cheeny, I worked it out and deleted the comment already. However, when I first tried to install Eligeo App (Monday) in Sell (I am the admin) it told me I needed to get the Support Admin to do it.

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