Using the Zendesk Marketplace

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14 Comments

  • Chris Stewart

    Hi - above is still an issue. I'm going in circles here - the only place I can sign in using my email/gmail account is in the ZD support - attempting to Sign In on the MarketPlace only gives options to choose my ZD instance(s) and redirects back to the Agent/Instance.

     

    **Enterprise Client.

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  • Brett Bowser
    Zendesk Community Manager

    Hey Christopher,

    Just so we're both on the same page, are you just trying to install apps from the marketplace? You mentioned signing in to the marketplace but I don't think there's a login required to access it as far as I know.

    Let me know if I'm misunderstanding your question!

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  • Chris Stewart

    Hi Brett - Thanks for the follow up. This is now resolved.

    Issue was that the description of the app I was trying to install mentions being able to do a trial/install in Sandbox which is not actually the case as it needs to be done directly with the vendor.  So when clicking 'Get Set Up' on the app marketplace page instead of being directed to choose which instance to install on, it only had the Sign In or Sign Up option.

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  • Brett Bowser
    Zendesk Community Manager

    Ahh that makes more sense. Thanks for sharing this with us Christopher :) Glad you were able to get this resolved!

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  • Cheeny Aban
    Zendesk Customer Care

    Hi Lloyd,

    There are two Monday.com app that can be found in Zendesk Marketplace. One is for Sell, and the other one is for Support. If you would like to install them on your account, the person should be an Admin depending on the app that you would like to install.

     

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  • Lloyd Grosse

    Thanks Cheeny, I worked it out and deleted the comment already. However, when I first tried to install Eligeo App (Monday) in Sell (I am the admin) it told me I needed to get the Support Admin to do it.

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  • Sus Banerjee

    Hello, I'm having trouble here - I'm an admin for both Zendesk Sell and Zendesk Support, and am trying to install an app for Zendesk Sell from the Marketplace (Clone Deal).

    However, I need to sign into the Marketplace to install the app, and every time I do, I get taken back to the Zendesk Support homepage, so can't actually install the app.

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  • Brett Bowser
    Zendesk Community Manager
    Hey Sus,

    Can you confirm the plan level you're on in your account? I believe public apps are only available on Team or higher so it may be worth checking there to see if that's the case. If you're on the correct plan level, can you try testing from an Incognito/private window to see if you still have issues installing the app?
     
    Let me know!
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  • Natalia Tomchyshyn

    Hi! How can add other language versions of the app apart from the English version?

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  • Dane
    Zendesk Engineering
    Hi Natalia,

    Most apps will be on the language set on the User Profile of the agent viewing it.
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  • Gina

    Hi there, I am trying to install the free version of Shopify for Zendesk which claims it is free not just free to install. However when I go to install it, it redirects me to a page asking me to buy a Zendesk subscription even though we are on Enterprise. Do you know why this would be?

     

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  • Viktor Osetrov
    Zendesk Customer Care
    Hello Gina,

    Could you please try to install the free version of Shopify for Zendesk via the integration tab here:
    https://your_subdomain.zendesk.com/admin/apps-integrations/integrations
    where your_subdomain is the name of your Zendesk account.
    Have attached my screenshot:

    Hope it helps
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  • Gina

    HI there, that's what I was trying but when I get to Shopify, the option I have is to connect and thats what takes me to the Shopify web page telling me to buy Zendesk?

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  • Viktor Osetrov
    Zendesk Customer Care
    Hello Gina,

    Have checked from my test account. It works.
    Please make sure you should also log in from the Shopify side as well:

    If it doesn't help - could you please create a ticket with us via chat
    Thanks
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