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Customer service best practices and recipes
Zendesk Support recipes reference
Edited Dec 14, 2023
7 votes · 0 comments
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Zendesk Support best practices docs
Edited Dec 14, 2023
8 votes · 0 comments
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Best practices for boosting agent productivity with AI features
Edited Jan 28, 2025
0 votes · 2 comments
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Recipe: Using Liquid markup to set agent signatures
Edited Jan 14, 2025
6 votes · 15 comments
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Best practices for using Zendesk AI in your industry
Edited Jun 21, 2024
0 votes · 0 comments
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Delivering great customer service with Zendesk
Edited Jan 16, 2024
2 votes · 0 comments
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Edited Jul 11, 2024
2 votes · 3 comments
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Planning agent staffing for Zendesk Suite
Edited Jun 21, 2024
5 votes · 8 comments
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Best practices to prepare for a busy season
Edited Jun 21, 2024
4 votes · 0 comments
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Configuring a follow-the-sun global support model
Edited Jan 15, 2025
11 votes · 0 comments
11
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Recipe: Setting up Zendesk Support for gaming
Edited Jun 21, 2024
6 votes · 2 comments
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Continuing effective customer support during a pandemic or natural disaster
Edited Feb 03, 2025
0 votes · 0 comments
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Fine tuning series discussions
Edited Jan 23, 2025
1 vote · 0 comments
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Fine Tuning: Best Practices for Ticket Deflection
Edited Aug 11, 2022
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Fine Tuning: What to consider when going live with Zendesk Support
Edited Oct 26, 2023
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Fine Tuning: Succeeding with SLAs — why, when, and how!
Edited Oct 18, 2023
7 votes · 0 comments
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Fine Tuning: How to piece together your ideal Zendesk
Edited Oct 18, 2023
2 votes · 0 comments
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Cookbook for the customer-centric company
Edited Mar 18, 2022
7 votes · 0 comments
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Recipe for the customer-centric company: Gather customer info for every support request
Edited Jun 21, 2024
1 vote · 0 comments
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Recipe for the customer-centric company: Create meaningful views of your customers
Edited Jun 21, 2024
2 votes · 0 comments
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Recipe for the customer-centric company: Collect customer insights and act on them
Edited Jun 21, 2024
6 votes · 0 comments
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Recipe: Setting up basic request ticket forms (Software example)
Edited Jun 21, 2024
13 votes · 0 comments
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Best practices for setting up your account to get the most out of Agent Home
Edited Jun 21, 2024
0 votes · 0 comments
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Support recipe: Creating a view to replicate the legacy agent dashboard
Edited Jan 27, 2025
1 vote · 10 comments
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Support recipe: Creating a view to show CSAT ratings without the legacy agent dashboard
Edited Jun 21, 2024
0 votes · 0 comments
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Tips for lowering first reply time
Edited Jan 15, 2025
7 votes · 2 comments
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Tips for improving your customer satisfaction ratings
Edited Jan 15, 2025
9 votes · 2 comments
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Recipe: Using an About field to identify common issues
Edited Jan 15, 2025
3 votes · 5 comments
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Using a 'Resolution' field to track how tickets are solved
Edited Jan 15, 2025
6 votes · 2 comments
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Best practices for creating custom layouts
Edited Oct 09, 2024
1 vote · 0 comments
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