Zendesk Support best practices docs

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This article contains a reference list for all of our best practices documentation.

Workflows

• Best practices to prepare for the holiday rush
• Best practices for using Zendesk Advanced AI in your industry
• Boosting team productivity
• Fine Tuning: What to consider when going live with Zendesk Support
• Fine Tuning: How to piece together your ideal Zendesk
• Fine Tuning: Succeeding with SLAs — why, when, and how!

Agents

• Best practices for creating contextual workspaces
• Best practices for setting up your account to get the most out of Agent Home
• Best practices for removing agents
• Best practices for deleting groups
• Zendesk best practices for assessing business impact

Security

• Security best practices

Business rules

• Triggers best practices and recipes reference
• Automations best practices and recipes reference 

Tickets

• Best practices for creating views
• Fine Tuning: Best Practices for Ticket Deflection
• Best practices: using a 'Resolution' field